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andrewprouse

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iOS 8 (iPhone / iPad) Exchange Calendar Notes issue

Hi there,

I seem to be having a problem with iOS8, the same problem on my iPhone 6 & iPad Air.  I run Exchange 2010 within my business and have a shared calendar that is present on multiple devices (windows (x4), mac (x1) , iPhone (x3), iPad (x1), etc).  This has been working absolutely fine for years now, but since iOS8 I've noticed a particular problem.

If I create an event (with notes) in the shared calendar on either my iPhone or iPad then the event gets created, but the notes don't appear in the shared calendar.  Let me explain again...

With a Mac and Windows PC in front of me, I create an event using my iPhone (or iPad) called "TEST".  I assign the event to the shared calendar and I add some random notes at the bottom.  The event appears and is visible on all devices, but none of the devices can see the notes that I entered apart from the device that I created the event on.

If I create an event on either the Mac or Windows PC (with notes), that event syncs to the iPhone & iPad fine (notes included).

***********

I've tried:
  removing and re-adding the calendar on the iPhone (no joy)
  removing and re-adding the exchange account on the iPhone (no joy)
  removing any unused devices from Exchange OWA "Mobile Phones" page (no joy)

I'm stuck :(

Any help would be greatly appreciated.

Cheers, Andy

P.S. Same issue as here:  https://discussions.apple.com/thread/6578203
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Zaheer Iqbal
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What happens if you create the event using webmail ?
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andrewprouse

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OWA works perfectly (same as creating the event from Mac Outlook or from Windows Outlook).

Cheers, Andy
So is it anything to do with Cached Exchange mode ?
I'm not sure what Cached Exchange Mode is.  Well, I know what it is in Outlook, but I didn't know it was a feature of iOS 8.  Everything worked absolutely fine until iOS 8 upgrade, have literally changed nothing....very strange.
Ignore my previous comment got a little mixed up with the issue ;)
any other ideas?   Anyone?

This is causing us quite an issue at the moment.

Any help would be much appreciated.

Cheers, Andy
So this only started occurring when you introduced iOS 8 into the environment?

Is your Exchange 2010 server on the latest Service Pack and Rollup Update?

SP3 RU7 is the latest for 2010. Might help.
I'll be honest I haven't updated Exchange in a while.  I've had some issues with dodgy updates so if things are working I tend to leave them working.

This has definitely only happened since iOS8, and only applies to iOS8 devices.  It may be an Apple bug...not sure.
Could be. What patch level are you on?
it looks as though I'm running the following version of Exchange 2010
14.02.0298.004
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Gareth Gudger
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Ok, I'll give that a go tomorrow if I get chance then.  

Thank you...hopefully it works...
Hi there,

I haven't managed to update Exchange yet (have been away on honeymoon) but I'm back now and have noticed an update in another thread where others are having the same issue with fully updated exchange.  Interesting though that there is a workaround that I can confirm DOES work.

https://discussions.apple.com/thread/6578203
Hmm interesting. I would still do the updates. See if that permanently fixes it.