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Windows could not search for new updates - Code 80072EF3

Hello

I can't find the answer to this anywhere on the net.

Can anyone help ?

thanks
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nico-
Asked:
nico-
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2 Solutions
 
RizzleCommented:
Has a reboot of the server been performed? Have you confirmed that the server is connected to the network/internet fine?

Have you ever been able to search and install updates?

Could you check the Windows Update service is running correctly?
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Donald StewartNetwork AdministratorCommented:
Could you post your windowsupdate.log ??
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DarinTCHSenior CyberSecurity EngineerCommented:
could be many things
an app on your server blocking access to the update services svchost
try limiting all other extraneous apps and shut down as many as possible to see if you can trigger the update manually
this is a known problem listed in may places on MS websites
could even be firewall - internal - some folks have had issues
make sure these are whitelisted
http://*.update.microsoft.com
https://*.update.microsoft.com
http://download.windowsupdate.com

we would probably need to see the update log to narrow it down further without guessing on the general issues
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boyansCommented:
I think this article explains the problem and gives the solution:
http://support.microsoft.com/kb/973559
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nico-Author Commented:
Hello

I'll try the last one on Monday.
2012 server just built, validated internet connectivity (well, gets to bbc) .. in a workgroup, downloads windows update software but not updates .. firewall policies all disabled.  haven't been able to search for updates once since built

Thanks!
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RizzleCommented:
You could try stopping the windows service, renaming the softwaredistribution to .old then start to the service and then try download the updates.
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nico-Author Commented:
Hello

What is meant by renaming the softwaredistribution to .old ?  Can you give more details ?

Thank you for your help
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RizzleCommented:
This is the folder which contains the Windows updates. To remove it do the following.

1. Log on to the server using an admin account.
2.  Go to Control Panel then admin tools then services
3. Stop the Windows Update Service
4. Click the Start Button, in the "Start Search" box, type in "%windir%" (without the quotes) and press Enter.
5. In the opened folder, look for the folder named "SoftwareDistribution".
6. Right-click on the folder, select Rename and type "SoftwareDistribution.old"
7. Then restart the Windows Update Service in Services (Which was opened in step 2)
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Donald StewartNetwork AdministratorCommented:
Again, post your windowsupdate.log....there's a lot of information there that we can help you resolve the issue
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nico-Author Commented:
no outcome but points for helping
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