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symantec mail security for exchange how to view message header

Posted on 2014-10-17
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Last Modified: 2014-10-25
Looking for help on viewing the message header of a quarantined emails when using Symantec Mail Security for Exchange v. 7.5.0.56.  I know how to release a quarantined message to a saved file but that doesn't include the message and or the message header so i can determine the specifics.

Any help would be great.

Thank you
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Question by:telperiongroup
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6 Comments
 
LVL 63

Expert Comment

by:btan
ID: 40388067
May be useful

Viewing spam and suspected spam messages in quarantine
http://www.symantec.com/business/support/index?page=content&id=HOWTO92464
Administrators with Full Administration rights or Manage Quarantine view rights can view spam messages in quarantine. However, these administrators cannot release messages or delete messages in Spam Quarantine. Administrators with Full Administration rights or Manage Quarantine modify rights can view, delete, and release spam messages from Spam Quarantine.
Searching quarantined spam messages
http://www.symantec.com/business/support/index?page=content&id=HOWTO92361
The ability to search messages lets you more easily find a specific message that you want to view or delete. You must have Full Administration rights or Manage Quarantine view or modify rights to view messages in Spam Quarantine.
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LVL 19

Expert Comment

by:suriyaehnop
ID: 40389602
Could you release it to quarantine mailbox. What I know if the email able to release to quarantine mailbox, then we can open the quarantine mailbox and view the header as normal.
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LVL 63

Expert Comment

by:btan
ID: 40389669
From SMS-ME vs Symantec brightmail, it stated the

SMS-ME
-Messages that gets quarantined, you cannot view the contents of the message
-Messages that gets quarantined, when you release from the quarantine, it sends it out as an HTML attachment and not in it's original form as oppose to Brightmail.

Brightmail
-View contents of quarantined message.
-Release quarantined messages without incidents.

http://www.msexchange.org/software/Anti-Spam/Symantec-Mail-Security-for-Exchange.html
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Accepted Solution

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telperiongroup earned 0 total points
ID: 40391965
apparently this is not a feature thats available.  Even when you release the message back to the user or an admin mailbox its not in its original format.
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LVL 63

Expert Comment

by:btan
ID: 40392063
pls kindly alos point if the EE posting that assisted if any. thanks!
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Author Closing Comment

by:telperiongroup
ID: 40403776
the links and solutions provided were not relevant to the version of the software i am using.
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