Solved

symantec mail security for exchange how to view message header

Posted on 2014-10-17
6
521 Views
Last Modified: 2014-10-25
Looking for help on viewing the message header of a quarantined emails when using Symantec Mail Security for Exchange v. 7.5.0.56.  I know how to release a quarantined message to a saved file but that doesn't include the message and or the message header so i can determine the specifics.

Any help would be great.

Thank you
0
Comment
Question by:telperiongroup
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
6 Comments
 
LVL 64

Expert Comment

by:btan
ID: 40388067
May be useful

Viewing spam and suspected spam messages in quarantine
http://www.symantec.com/business/support/index?page=content&id=HOWTO92464
Administrators with Full Administration rights or Manage Quarantine view rights can view spam messages in quarantine. However, these administrators cannot release messages or delete messages in Spam Quarantine. Administrators with Full Administration rights or Manage Quarantine modify rights can view, delete, and release spam messages from Spam Quarantine.
Searching quarantined spam messages
http://www.symantec.com/business/support/index?page=content&id=HOWTO92361
The ability to search messages lets you more easily find a specific message that you want to view or delete. You must have Full Administration rights or Manage Quarantine view or modify rights to view messages in Spam Quarantine.
0
 
LVL 19

Expert Comment

by:suriyaehnop
ID: 40389602
Could you release it to quarantine mailbox. What I know if the email able to release to quarantine mailbox, then we can open the quarantine mailbox and view the header as normal.
0
 
LVL 64

Expert Comment

by:btan
ID: 40389669
From SMS-ME vs Symantec brightmail, it stated the

SMS-ME
-Messages that gets quarantined, you cannot view the contents of the message
-Messages that gets quarantined, when you release from the quarantine, it sends it out as an HTML attachment and not in it's original form as oppose to Brightmail.

Brightmail
-View contents of quarantined message.
-Release quarantined messages without incidents.

http://www.msexchange.org/software/Anti-Spam/Symantec-Mail-Security-for-Exchange.html
0
The Eight Noble Truths of Backup and Recovery

How can IT departments tackle the challenges of a Big Data world? This white paper provides a roadmap to success and helps companies ensure that all their data is safe and secure, no matter if it resides on-premise with physical or virtual machines or in the cloud.

 

Accepted Solution

by:
telperiongroup earned 0 total points
ID: 40391965
apparently this is not a feature thats available.  Even when you release the message back to the user or an admin mailbox its not in its original format.
0
 
LVL 64

Expert Comment

by:btan
ID: 40392063
pls kindly alos point if the EE posting that assisted if any. thanks!
0
 

Author Closing Comment

by:telperiongroup
ID: 40403776
the links and solutions provided were not relevant to the version of the software i am using.
0

Featured Post

Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article will help to fix the below error for MS Exchange server 2010 I. Out Of office not working II. Certificate error "name on the security certificate is invalid or does not match the name of the site" III. Make Internal URLs and External…
If you troubleshoot Outlook for clients, you may want to know a bit more about the OST file before doing your next job. IMAP can cause a lot of drama if removed in the accounts without backing up.
Nobody understands Phishing better than an anti-spam company. That’s why we are providing Phishing Awareness Training to our customers. According to a report by Verizon, only 3% of targeted users report malicious emails to management. With compan…
There are cases when e.g. an IT administrator wants to have full access and view into selected mailboxes on Exchange server, directly from his own email account in Outlook or Outlook Web Access. This proves useful when for example administrator want…

635 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question