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Getting emails as a mime

Posted on 2014-10-17
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Last Modified: 2015-10-07
getting my attatchments as a mime when scanning a document to email from a copier. If i scan to a email outside of my exchange its fine. Would like some help on receiving this as a pdf instead of a mime file then a pdf.
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Question by:Rick Whitehead
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6 Comments
 
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Expert Comment

by:Rich Weissler
ID: 40405914
Question:  Mime is a very normal format in which to receive email.  I assume what you are receiving that is a problem is UUEncoded?  (I.e. it'll start with something like "BEGIN 664 filename" in plain text, (the number might be a different three digit sequence.) )

IF that is the case, you can test by copying out that section of the text to a file, and running UUDECODE software against that file.

Unfortunately, the problem is caused by the way Exchange handles the attachment.  More correctly, I suppose it's a disagreement between how Exchange handles it, and how the copier is sending it.  (Office 365, as an Exchange system, has the same problem, which is where I first encountered this one.)  There might be a setting or update for the copier -- do you have manufacturer and model information?
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Expert Comment

by:Rick whitehead
ID: 40406120
Copier's are are canons and the exchange is 2010
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LVL 30

Expert Comment

by:Rich Weissler
ID: 40406205
Found the Microsoft article which describes what I'm guessing is the source of the problem.  Can you confirm that the symptoms look the same?  (And I suggest this as a possible cause because the message would look like there was problem with MIME, and many embedded OSs are *nix.)  (And that confirms that it does impact Exchange 2010.)  

To help find a possible real solution... I'm hoping there will be specific instructions or update for your copier.  Do you have the model information?
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Rick Whitehead earned 0 total points
ID: 41021993
Canon advance iR5230
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by:Rick Whitehead
ID: 41028183
Was Very helpful and useful
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