?
Solved

Cannot reply or forward email in Outlook 2010

Posted on 2014-10-17
13
Medium Priority
?
2,826 Views
Last Modified: 2014-10-22
Suddenly my office 2003 was not working.  Word 2003 would error when you exit Outlook 2003 and would send a report and then try to restart.  I went and uninstalled Office 2003 and reinstalled it and still had the same problem.  I bought a utility called Best Removal Tool and tried to remove it and reinstall and I still had the same problem.  I finally decided it was a good time to upgrade to Office 2010 so I installed it.  I did not remove the profile for Outlook 2003 so when I started up Outlook 2010 it did not ask for settings and read the old profile.  Everything came up but suddenly I was not able to reply or forward messages in Outlook 2010.  I read some knowledge bases about this problem and I was told to delete the old profile and recreate one which I did and I still have the same problem.  We are connecting to an Exchange Server 2003.  Investigating it I found out that it was only up to SP1.  I patched the server to SP2 hoping that would fix the problem with Outlook 2010.  It did not.  I recreated the profile again hoping that with the new SP in place everything would be okay.  I am still having the problem.  Any ideas?
0
Comment
Question by:captjcret
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 7
  • 4
  • 2
13 Comments
 
LVL 13

Expert Comment

by:Rizzle
ID: 40387668
Start over, uninstall office 2010, ensure all the folders and registry entries have been removed, then reset/delete your current local profile, once deleted log back in to create yourself a new profile, install Office 2010, setup the Outlook mail profile and then ensure you install all Windows Updates.
0
 
LVL 13

Expert Comment

by:Rizzle
ID: 40387669
Also I'm assuming your machine is on a domain? What's the OS?
0
 
LVL 31

Expert Comment

by:Gareth Gudger
ID: 40388803
I agree with Roshan. Sounds like you need to do a clean removal and even after an uninstall/reinstall something is lingering on your system.

See if the guidelines in this forum thread helps.
http://answers.microsoft.com/en-us/office/forum/office_2010-office_install/how-do-i-remove-all-traces-of-office-2010-from-my/568aeb8a-265d-4ddf-a5fc-e4c8809ebe04
0
Problems using Powershell and Active Directory?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

 

Author Comment

by:captjcret
ID: 40389334
I did start over.  I deleted the profile and uninstalled office 2010 and the reinstalled office 2010 and recreated the profile.  It is on a workstation running XP Pro and it is connected to SBS 2003 which has bee completely patched.
0
 

Author Comment

by:captjcret
ID: 40395466
I just completely started over with a new drive and installed Windows 7 and Office 2010.  I setup his profile and I still cannot reply or forward email without it immediately coming back undeliverable.
0
 

Author Comment

by:captjcret
ID: 40395704
On top of everything it works in Outlook Web Access.  That tends to make me think there is nothing wrong with his account on the server.
0
 
LVL 31

Expert Comment

by:Gareth Gudger
ID: 40396135
Can you attach a screenshot of the error?
0
 

Author Comment

by:captjcret
ID: 40396174
I really cannot do that only because I am not in front of the machine.  Unfortunately the message is very generic and says nothing except that it was sent back immediately to the system administrator with no error code and a message unknown.  No real clues
0
 

Author Comment

by:captjcret
ID: 40397249
Here is a sample of the error message:
Your message did not reach some or all of the intended recipients.

 Subject:      RE:
Sent:      10/20/2014 9:21 AM

The following recipient(s) could not be reached:

  Lauren Knapp on 10/20/2014 9:21 AM
  This message could not be sent. Try sending the message again later, or contact your network administrator. Unknown Error. Error is [0x80040900-0x80040900-0x0003ee].
0
 
LVL 31

Accepted Solution

by:
Gareth Gudger earned 2000 total points
ID: 40397281
0
 

Author Comment

by:captjcret
ID: 40397476
That fixed it!!! Increase named properties quotas in Exchange
0
 

Author Closing Comment

by:captjcret
ID: 40397479
That was the perfect article.
0
 
LVL 31

Expert Comment

by:Gareth Gudger
ID: 40397759
Awesome!
0

Featured Post

Office 365 Training for IT Pros

Learn how to provision tenants, synchronize on-premise Active Directory, implement Single Sign-On, customize Office deployment, and protect your organization with eDiscovery and DLP policies.  Only from Platform Scholar.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article lists the top 5 free OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their exchange server is no longer available or some other critical issue with exchange server or impor…
This article describes a serious pitfall that can happen when deleting shapes using VBA.
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
Access reports are powerful and flexible. Learn how to create a query and then a grouped report using the wizard. Modify the report design after the wizard is done to make it look better. There will be another video to explain how to put the final p…
Suggested Courses

800 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question