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Cannot reply or forward email in Outlook 2010

Posted on 2014-10-17
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Last Modified: 2014-10-22
Suddenly my office 2003 was not working.  Word 2003 would error when you exit Outlook 2003 and would send a report and then try to restart.  I went and uninstalled Office 2003 and reinstalled it and still had the same problem.  I bought a utility called Best Removal Tool and tried to remove it and reinstall and I still had the same problem.  I finally decided it was a good time to upgrade to Office 2010 so I installed it.  I did not remove the profile for Outlook 2003 so when I started up Outlook 2010 it did not ask for settings and read the old profile.  Everything came up but suddenly I was not able to reply or forward messages in Outlook 2010.  I read some knowledge bases about this problem and I was told to delete the old profile and recreate one which I did and I still have the same problem.  We are connecting to an Exchange Server 2003.  Investigating it I found out that it was only up to SP1.  I patched the server to SP2 hoping that would fix the problem with Outlook 2010.  It did not.  I recreated the profile again hoping that with the new SP in place everything would be okay.  I am still having the problem.  Any ideas?
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Question by:captjcret
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Expert Comment

by:Rizzle
ID: 40387668
Start over, uninstall office 2010, ensure all the folders and registry entries have been removed, then reset/delete your current local profile, once deleted log back in to create yourself a new profile, install Office 2010, setup the Outlook mail profile and then ensure you install all Windows Updates.
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Expert Comment

by:Rizzle
ID: 40387669
Also I'm assuming your machine is on a domain? What's the OS?
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Expert Comment

by:Gareth Gudger
ID: 40388803
I agree with Roshan. Sounds like you need to do a clean removal and even after an uninstall/reinstall something is lingering on your system.

See if the guidelines in this forum thread helps.
http://answers.microsoft.com/en-us/office/forum/office_2010-office_install/how-do-i-remove-all-traces-of-office-2010-from-my/568aeb8a-265d-4ddf-a5fc-e4c8809ebe04
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Author Comment

by:captjcret
ID: 40389334
I did start over.  I deleted the profile and uninstalled office 2010 and the reinstalled office 2010 and recreated the profile.  It is on a workstation running XP Pro and it is connected to SBS 2003 which has bee completely patched.
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Author Comment

by:captjcret
ID: 40395466
I just completely started over with a new drive and installed Windows 7 and Office 2010.  I setup his profile and I still cannot reply or forward email without it immediately coming back undeliverable.
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Author Comment

by:captjcret
ID: 40395704
On top of everything it works in Outlook Web Access.  That tends to make me think there is nothing wrong with his account on the server.
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Expert Comment

by:Gareth Gudger
ID: 40396135
Can you attach a screenshot of the error?
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Author Comment

by:captjcret
ID: 40396174
I really cannot do that only because I am not in front of the machine.  Unfortunately the message is very generic and says nothing except that it was sent back immediately to the system administrator with no error code and a message unknown.  No real clues
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Author Comment

by:captjcret
ID: 40397249
Here is a sample of the error message:
Your message did not reach some or all of the intended recipients.

 Subject:      RE:
Sent:      10/20/2014 9:21 AM

The following recipient(s) could not be reached:

  Lauren Knapp on 10/20/2014 9:21 AM
  This message could not be sent. Try sending the message again later, or contact your network administrator. Unknown Error. Error is [0x80040900-0x80040900-0x0003ee].
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Accepted Solution

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Gareth Gudger earned 2000 total points
ID: 40397281
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Author Comment

by:captjcret
ID: 40397476
That fixed it!!! Increase named properties quotas in Exchange
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Author Closing Comment

by:captjcret
ID: 40397479
That was the perfect article.
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LVL 31

Expert Comment

by:Gareth Gudger
ID: 40397759
Awesome!
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