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Symantec DRO unable to login after restore

Posted on 2014-10-18
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Last Modified: 2014-11-02
We did a full restore of a SBS2008 to a proliant G5 with Symantec DRO 2012
The restored server boots well and there are no errors. We get a nice logon page

But we cannot login at the server. We know sure for a100% that we use the correct password and username. This is because we still have the original server working.

The server reports:
Username or password is incorrect.

How can we solve this?? I already made an new backup and and a new restore. Same problem. Last week we also full restore and that went fine.

Any suggestions???
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Question by:eltie
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Expert Comment

by:Don Thomson
ID: 40388760
I would use the open source password recovery program  here: http://pcsupport.about.com/od/toolsofthetrade/ss/ontpre-screenshot-guide.htm

Just blow away or reset the Admin password
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Author Comment

by:eltie
ID: 40396304
Does this also work for the domain accounts? (we will try it in a moment our selfs)

We could use this workaround but it is not the solution, other users created in AD appear to have the same issue.
Instead of getting the message that the user is not in the right group to logon locally, we receive the message that the user or password is wrong.

Also for this user we are 100% sure what is the right username/password combination.
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LVL 14

Expert Comment

by:Don Thomson
ID: 40397524
I believe it works on any users that is allowed to login locally to the Server - but not standard domain users.

Once you get into the server - you may want to just reset the passwords of a couple of the users and see if that works.
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Accepted Solution

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eltie earned 0 total points
ID: 40408108
We have done a restore on a raid 5 configuration, we try'd to restore on this raid configuration 4 times without deleting the raid configuration.
We have NOT deleted the raid configuration before the restore but in the past we did not experience trouble if we restored the same server 2 or 3 times after eachother without configuration changes in the raid controller.

Solution:

Delete the RAID configuration & re-create the RAID configuration.
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Author Closing Comment

by:eltie
ID: 40418001
After being in contact with Symantec we got adviced to rebuild the raid configuration and this came out as a solution.
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