cannot connect to the internet.

I have windows 7 home premium svc pack 1 and i keep getting error 651.  I have the computer hard wired to modem.  it is a compaq presario.
jbstacygAsked:
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RizzleCommented:
I'm assuming this issue is with IE8/9

To resolve follow the below

The RAS PPPoE driver file  “raspppoe.sys”  found under  c: windows\system32\drivers folder seems to be the root cause of the problem and it is system file.
 
I would suggest you to rename raspppoe.sys to raspppoe.old.
 
If that above step fails then I would suggest you to re - register the file and then check
To re- register the file follow the below steps as –
 
1. Click Start.
2. In search window type 'cmd' and ENTER. Right click and select 'Run as administrator'
3. In the command window that opens type  regsvr32 raspppoe.sys and press Enter
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RizzleCommented:
If my above instructions don't work.

Are you also able to access the internet from another machine? Have you tried resetting IE to Factory Settings? Has the router been rebooted?
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jbstacygAuthor Commented:
i tried your above suggestion and got the following message (attached in file).  it connects to my network but says no internet access??

I also tried to rename the file and it said i need permission from trustedinstaller
inet101814.jpg
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RizzleCommented:
Can you do a system restore back to when the machine was working well?

Are you sure you've ran Command Prompt as administrator?
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jbstacygAuthor Commented:
the last restore point was 10/14/14.  it didnt work then either
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jbstacygAuthor Commented:
yes.  ran command as administrator.  how do you change the file name in command prompt?
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RizzleCommented:
Can you use Windows Updates to get a later version of IE?

What version of IE is in play here? Have you tried another browser?
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RizzleCommented:
Can any other machine on your network access the internet? Have you rebooted the router?
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RizzleCommented:
Also Uninstall Microsoft Virtual PC & Delete all connections in your connections folder (Networking and Sharing Centre>change Adapter settings)
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jbstacygAuthor Commented:
yes, i have 3 other machines running fine.  I have uverse.  not sure why i would need to reset my router with other devices working fine.

in adapter settings, the only thing there was local area network (unidentified network) right below it.  I did not see microsoft virtual pc
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jbstacygAuthor Commented:
update: i can connect to the internet with a wireless adapter but i need to be able to connect with an ethernet cable.  I have followed all other suggestions, is there any other suggestions?
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RizzleCommented:
Try and get LAN network adapter driver and then uninstall the current driver through device manager. Once you've uninstalled the driver then install the LAN network adapter driver.
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RizzleCommented:
Could you maybe screenshot network and sharing center and also inside network and sharing centre go to change adapter settings and screenshot that for me.
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jbstacygAuthor Commented:
I have attached the shots.  I have it disabled because it was not working.
screen-1.jpg
screen-2.jpg
screen-3.jpg
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jbstacygAuthor Commented:
I completely uninstalled the device and re-installed everything.  That did the trick!
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