Modem with garble voice out put

I have a modem "pcle soft voice softring modem with smartcp" when it answers the phone the voice output is garbled, but the in put voice is fine. I have tried it with several software and it does the same with all the software.
I checked the wav and it it is good. and I have tried it with windows xp windows 7 and windows 8 all the same.
I don't know if it might be a modem voice command that I need to change or not.
starviewAsked:
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dbruntonCommented:
Check the WAV format that the modem requires.

It is possible you are recording in a WAV format that the modem is not recognizing correctly.  For example you may be recording at  44.1 kHz 16-bit stereo when the modem only wants 11 kHz 8-bit mono (this is typical of some modems, not necessarily yours).  But again check the format the modem requires against what you have recorded.
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starviewAuthor Commented:
I am not really sure what company Manufacture this modem to fine out the input format
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dbruntonCommented:
The modem is made by Conexant.

How did you record the sound?
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