Solved

Cannot update/Upgrade to Windows 8.1

Posted on 2014-10-19
7
398 Views
Last Modified: 2014-10-24
I am trying to update a Windows 8.0 laptop. The system says that I cannot update to 8.1 because Windows is not up to date. "Before you can get Windows 8.1 from the Store, you need to install the latest updates from Windows Update." Windows Update says that "No important updates are scheduoled to be installed. We last checked today."

Does anybody know how to resolve this issue so that I can move forward with this upgrade?
0
Comment
Question by:LostInWindows
7 Comments
 
LVL 93

Expert Comment

by:John Hurst
ID: 40391001
Try installing driver updates (chipset and video specifically) to see if that helps. I don't think so, but check this.

Windows 8.1 is a different operating system with respect to Windows 8. It is not an update. The upgrade is done from the Microsoft Store. If you have done the latter (Store) and the upgrade will not work, then you need to do a Windows 8 Refresh.

Refresh is done from Action Center, Recovery. Refresh will keep your data but make you reinstall later applications. Do the Windows 8.1 upgrade before installing applications.
0
 
LVL 1

Author Comment

by:LostInWindows
ID: 40391026
I went to internet Explorer 11 so I could search for drivers adn I got a pop-up error box:
WerFault.exe - Application Error
The instruction at 0x774ab89a referenced memory at 0x00000008. The memory could not be read."
Click OK to terminate the application.
WERFault is part of Windows Error Reporting which is currently disabled in Services. Clicking on OK, does not clear the error window and from Task Manager Internet Explorer is not running.

Weird!! Any suggestions?
0
 
LVL 93

Accepted Solution

by:
John Hurst earned 500 total points
ID: 40391029
I think you have deeper problems than just the Windows 8.1 upgrade. So for stability going forward, Refresh Windows 8, then go to Windows 8.1, then reinstall applications. I have done this when Windows 8.1 came out a year ago and then system has run ever since.
0
NAS Cloud Backup Strategies

This article explains backup scenarios when using network storage. We review the so-called “3-2-1 strategy” and summarize the methods you can use to send NAS data to the cloud

 
LVL 1

Author Comment

by:LostInWindows
ID: 40391041
Makes sense. I'll backup data and try that.
0
 
LVL 92

Expert Comment

by:nobus
ID: 40391381
it looks like a corrupt windows 8, so you can try running a repair first :  http://www.eightforums.com/tutorials/26095-repair-install-windows-8-a.html
0
 
LVL 54

Expert Comment

by:McKnife
ID: 40391452
You should look at the updateconsole again. When were the last updates installed and what were these (name one number). Then we can determine if your system is up to date or not. If updating does not work, next step would be to download and run the free SUR (System update readiness tool).
0
 
LVL 93

Expert Comment

by:John Hurst
ID: 40401873
@LostInWindows  - Thank you and I was happy to help.
0

Featured Post

Optimizing Cloud Backup for Low Bandwidth

With cloud storage prices going down a growing number of SMBs start to use it for backup storage. Unfortunately, business data volume rarely fits the average Internet speed. This article provides an overview of main Internet speed challenges and reveals backup best practices.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

The default behavior of the User Account Control (UAC) dialog is to disable (gray-out) the rest of the desktop when prompting for elevation. This is known as secure desktop. There are reasons that you may want to disable this secure desktop behavior…
Security measures require Windows be logged in using Standard User login (not Administrator).  Yet, sometimes an application has to be run “As Administrator” from a Standard User login.  This paper describes how to create a shortcut icon to launch a…
In this video, we discuss why the need for additional vertical screen space has become more important in recent years, namely, due to the transition in the marketplace of 4x3 computer screens to 16x9 and 16x10 screens (so-called widescreen format). …
In this Micro Tutorial viewers will learn how to use Boot Corrector from Paragon Rescue Kit Free to identify and fix the boot problems of Windows 7/8/2012R2 etc. As an example is used Windows 2012R2 which lost its active partition flag (often happen…

832 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question