defender windows 7 error message

computer different language ran combofix
can not run windows defender
LVL 1
rgb192Asked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Joe RudSystems AdministratorCommented:
I'm assuming that if you ran Combofix that you have some manner of malware infection.  

My initial reaction is that if Win Defender won't run, that the infection is not gone.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
jcimarronCommented:
rgb192 --
Windows Defender will not run if you have another Antivirus or Antimalware app installed.  The version for Win 7 is limited to removing spyware.  
http://blogs.microsoft.com/cybertrust/2013/11/14/windows-defender-and-microsoft-security-essentials-which-one-do-i-need/
Rather MS Security Essentials is recommended unless you want a third party (non-MS) app).
Windows Defender is the app recommended for Win 8, but not Win 7.
rgb192Author Commented:
http://blogs.microsoft.com/cybertrust/2013/11/14/windows-defender-and-microsoft-security-essentials-which-one-do-i-need/

There is no fix, just words

Could you please send a fix to make windows defender work?
10 Tips to Protect Your Business from Ransomware

Did you know that ransomware is the most widespread, destructive malware in the world today? It accounts for 39% of all security breaches, with ransomware gangsters projected to make $11.5B in profits from online extortion by 2019.

jcimarronCommented:
rgb192--
You are right.  I was not suggesting a fix.  I am suggesting you uninstall Windows Defender and install MS Security Essentials (or a third party app like Avast, Avira, etc.).  WD only does a partial job of protecting you.

" The version for Win 7 is limited to removing spyware.  
http://blogs.microsoft.com/cybertrust/2013/11/14/windows-defender-and-microsoft-security-essentials-which-one-do-i-need/
 Rather MS Security Essentials is recommended unless you want a third party (non-MS) app)."
rgb192Author Commented:
install MS Security Essentials

how?

and does this do both spyware and virus
nobusCommented:
i suggest running these :
http://www.malwarebytes.org/mbam.php                         MBAM
http://majorgeeks.com/RogueKiller_d6983.html                  Roguekiller
rgb192Author Commented:
jcimarronCommented:
rgb192--
You install MSSE just like any other program--click on the downloaded file.

"does this do everything with windows 7? "
Did you read
http://blogs.microsoft.com/cybertrust/2013/11/14/windows-defender-and-microsoft-security-essentials-which-one-do-i-need/  ?  But an occasional scan with MalwareBytes is always a good idea.  No one security app can do it all.
rgb192Author Commented:
anti-rootkit is the only tab with information

2nd time running scan2nd time running scan
should i delete these files


this is the report
RogueKiller V10.0.3.0 (x64) [Oct 16 2014] by Adlice Software
mail : http://www.adlice.com/contact/
Feedback : http://forum.adlice.com
Website : http://www.adlice.com/softwares/roguekiller/
Blog : http://www.adlice.com

Operating System : Windows 7 (6.1.7601 Service Pack 1) 64 bits version
Started in : Normal mode
User : Robert [Administrator]
Mode : Scan -- Date : 10/23/2014  17:45:27

¤¤¤ Processes : 0 ¤¤¤

¤¤¤ Registry : 34 ¤¤¤
[PUP] (X64) HKEY_CLASSES_ROOT\CLSID\{4AA46D49-459F-4358-B4D1-169048547C23} -> Found
[PUP] (X64) HKEY_CLASSES_ROOT\CLSID\{5A4E3A41-FA55-4BDA-AED7-CEBE6E7BCB52} -> Found
[PUP] (X86) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{687578b9-7132-4a7a-80e4-30ee31099e03} -> Found
[PUP] (X86) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{EF5625A3-37AB-4BDB-9875-2A3D91CD0DFD} -> Found
[PUP] (X86) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run | SweetIM : C:\Program Files (x86)\SweetIM\Messenger\SweetIM.exe  -> Found
[Suspicious.Path] (X64) HKEY_USERS\S-1-5-21-1308060415-97262782-2788367357-1000\Software\Microsoft\Windows\CurrentVersion\Run | Yahoo! Search : C:\Users\Robert\AppData\Local\Pay-By-Ads\Yahoo! Search\1.3.12.4\dsrlte.exe  -> Found
[Suspicious.Path] (X86) HKEY_USERS\S-1-5-21-1308060415-97262782-2788367357-1000\Software\Microsoft\Windows\CurrentVersion\Run | Yahoo! Search : C:\Users\Robert\AppData\Local\Pay-By-Ads\Yahoo! Search\1.3.12.4\dsrlte.exe  -> Found
[PUM.HomePage] (X64) HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Main | Start Page : http://start.mysearchdial.com/?f=1&a=coolmsd&cd=2XzuyEtN2Y1L1Qzu0D0CtD0E0AtC0AyDzzyEtA0C0DyByEyCtN0D0Tzu0CyCyCtCtN1L2XzutBtFtBtFyEtFyBtAtCtN1L1Czu1R1F1F1I1H1B1Q&cr=116513266&ir=  -> Found
[PUM.HomePage] (X86) HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Main | Start Page : http://start.mysearchdial.com/?f=1&a=coolmsd&cd=2XzuyEtN2Y1L1Qzu0D0CtD0E0AtC0AyDzzyEtA0C0DyByEyCtN0D0Tzu0CyCyCtCtN1L2XzutBtFtBtFyEtFyBtAtCtN1L1Czu1R1F1F1I1H1B1Q&cr=116513266&ir=  -> Found
[PUM.HomePage] (X64) HKEY_USERS\.DEFAULT\Software\Microsoft\Internet Explorer\Main | Start Page : http://www.microsoft.com/isapi/redir.dll?prd=ie&ar=msnhome  -> Found
[PUM.HomePage] (X86) HKEY_USERS\.DEFAULT\Software\Microsoft\Internet Explorer\Main | Start Page : http://www.microsoft.com/isapi/redir.dll?prd=ie&ar=msnhome  -> Found
[PUM.HomePage] (X64) HKEY_USERS\S-1-5-21-1308060415-97262782-2788367357-1000\Software\Microsoft\Internet Explorer\Main | Start Page : http://rts.dsrlte.com?affID=na  -> Found
[PUM.HomePage] (X86) HKEY_USERS\S-1-5-21-1308060415-97262782-2788367357-1000\Software\Microsoft\Internet Explorer\Main | Start Page : http://rts.dsrlte.com?affID=na  -> Found
[PUM.HomePage] (X64) HKEY_USERS\S-1-5-18\Software\Microsoft\Internet Explorer\Main | Start Page : http://www.microsoft.com/isapi/redir.dll?prd=ie&ar=msnhome  -> Found
[PUM.HomePage] (X86) HKEY_USERS\S-1-5-18\Software\Microsoft\Internet Explorer\Main | Start Page : http://www.microsoft.com/isapi/redir.dll?prd=ie&ar=msnhome  -> Found
[PUM.SearchPage] (X64) HKEY_USERS\.DEFAULT\Software\Microsoft\Internet Explorer\Main | Search Page : http://www.microsoft.com/isapi/redir.dll?prd=ie&ar=iesearch  -> Found
[PUM.SearchPage] (X86) HKEY_USERS\.DEFAULT\Software\Microsoft\Internet Explorer\Main | Search Page : http://www.microsoft.com/isapi/redir.dll?prd=ie&ar=iesearch  -> Found
[PUM.SearchPage] (X64) HKEY_USERS\S-1-5-21-1308060415-97262782-2788367357-1000\Software\Microsoft\Internet Explorer\Main | Search Page : http://www.microsoft.com/isapi/redir.dll?prd=ie&ar=iesearch  -> Found
[PUM.SearchPage] (X86) HKEY_USERS\S-1-5-21-1308060415-97262782-2788367357-1000\Software\Microsoft\Internet Explorer\Main | Search Page : http://www.microsoft.com/isapi/redir.dll?prd=ie&ar=iesearch  -> Found
[PUM.SearchPage] (X64) HKEY_USERS\S-1-5-18\Software\Microsoft\Internet Explorer\Main | Search Page : http://www.microsoft.com/isapi/redir.dll?prd=ie&ar=iesearch  -> Found
[PUM.SearchPage] (X86) HKEY_USERS\S-1-5-18\Software\Microsoft\Internet Explorer\Main | Search Page : http://www.microsoft.com/isapi/redir.dll?prd=ie&ar=iesearch  -> Found
[PUM.Dns] (X64) HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Tcpip\Parameters | DhcpNameServer : 209.18.47.61 209.18.47.62  -> Found
[PUM.Dns] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\Tcpip\Parameters | DhcpNameServer : 209.18.47.61 209.18.47.62  -> Found
[PUM.Dns] (X64) HKEY_LOCAL_MACHINE\System\ControlSet002\Services\Tcpip\Parameters | DhcpNameServer : 209.18.47.61 209.18.47.62  -> Found
[PUM.Dns] (X64) HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{3D2D8DCA-7146-4637-A7ED-EDF659C3D285} | DhcpNameServer : 213.80.101.3 213.80.98.2  -> Found
[PUM.Dns] (X64) HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{8BDB9671-64F6-44D0-B64A-F9F4384AC35E} | DhcpNameServer : 209.18.47.61 209.18.47.62  -> Found
[PUM.Dns] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\Tcpip\Parameters\Interfaces\{3D2D8DCA-7146-4637-A7ED-EDF659C3D285} | DhcpNameServer : 213.80.101.3 213.80.98.2  -> Found
[PUM.Dns] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\Tcpip\Parameters\Interfaces\{8BDB9671-64F6-44D0-B64A-F9F4384AC35E} | DhcpNameServer : 209.18.47.61 209.18.47.62  -> Found
[PUM.Dns] (X64) HKEY_LOCAL_MACHINE\System\ControlSet002\Services\Tcpip\Parameters\Interfaces\{3D2D8DCA-7146-4637-A7ED-EDF659C3D285} | DhcpNameServer : 213.80.101.3 213.80.98.2  -> Found
[PUM.Dns] (X64) HKEY_LOCAL_MACHINE\System\ControlSet002\Services\Tcpip\Parameters\Interfaces\{8BDB9671-64F6-44D0-B64A-F9F4384AC35E} | DhcpNameServer : 209.18.47.61 209.18.47.62  -> Found
[PUM.DesktopIcons] (X64) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {20D04FE0-3AEA-1069-A2D8-08002B30309D} : 1  -> Found
[PUM.DesktopIcons] (X64) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {59031a47-3f72-44a7-89c5-5595fe6b30ee} : 1  -> Found
[PUM.DesktopIcons] (X86) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {20D04FE0-3AEA-1069-A2D8-08002B30309D} : 1  -> Found
[PUM.DesktopIcons] (X86) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {59031a47-3f72-44a7-89c5-5595fe6b30ee} : 1  -> Found

¤¤¤ Tasks : 2 ¤¤¤
[Suspicious.Path] \\Yahoo! Search -- C:\Users\Robert\AppData\Local\Pay-By-Ads\Yahoo! Search\1.3.12.4\dsrlte.exe -> Found
[Suspicious.Path] \\Yahoo! Search Udpater -- C:\Users\Robert\AppData\Local\Pay-By-Ads\Yahoo! Search\1.3.12.4\dsrsetup.exe -> Found

¤¤¤ Files : 0 ¤¤¤

¤¤¤ Hosts File : 1 ¤¤¤
[C:\Windows\System32\drivers\etc\hosts] 127.0.0.1	localhost

¤¤¤ Antirootkit : 0 (Driver: Loaded) ¤¤¤

¤¤¤ Web browsers : 3 ¤¤¤
[PUP][FIREFX:Addon] f0mfwzvp.default : mysearchdial.com [ffxtlbr@mysearchdial.com] -> Found
[PUP][FIREFX:Addon] f0mfwzvp.default : MySearchDial [{ad9a41d2-9a49-4fa6-a79e-71a0785364c8}] -> Found
[PUM.HomePage][FIREFX:Config] f0mfwzvp.default : user_pref("browser.startup.homepage", "http://rts.dsrlte.com?affID=na"); -> Found

¤¤¤ MBR Check : ¤¤¤
+++++ PhysicalDrive0: Hitachi HTS547575A9E384 +++++
--- User ---
[MBR] 419715f6912ab3416d80402d76f7d4c6
[BSP] 2c1614e2c06e79278a040ed2b5ff4bd1 : Windows Vista/7/8 MBR Code
Partition table:
0 - [XXXXXX] ACER (0x27) [VISIBLE] Offset (sectors): 2048 | Size: 17408 MB
1 - [ACTIVE] NTFS (0x7) [VISIBLE] Offset (sectors): 35653632 | Size: 100 MB
2 - [XXXXXX] NTFS (0x7) [VISIBLE] Offset (sectors): 35858432 | Size: 697894 MB
User = LL1 ... OK
User = LL2 ... OK


============================================
RKreport_SCN_10232014_173605.log

Open in new window

jcimarronCommented:
rgb192--
How is this related to your original question?  Has that been solved?
nobusCommented:
if it returns annything, i delete it
if you doubt it - make a backup first
rgb192Author Commented:
I've requested that this question be closed as follows:

Accepted answer: 0 points for rgb192's comment #a40396225
Assisted answer: 167 points for jcimarron's comment #a40394851
Assisted answer: 167 points for nobus's comment #a40396281
Assisted answer: 166 points for nobus's comment #a40399904

for the following reason:

tnanks for tools
nobusCommented:
tx for feedback
rgb192Author Commented:
so I should use security esentials instead of windows defender and combofix / rogue killer for a badly infected machine.

Thanks.
nobusCommented:
on a fresh system, i install an AV (free for personal use) - paid for business
that's all
i only install the others when needed
jcimarronCommented:
rgb192--
"so I should use security esentials instead of windows defender and combofix / rogue killer for a badly infected machine."
I suggest you also install the free edition of MalwareBytes and run a scan every week or so.

Glad to have helped.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows 7

From novice to tech pro — start learning today.