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Exchange 2013 protocol logging-

we are using 3 of our exchange 2013 CAS/MB servers as a relay. the relay works great but when troubleshooting connection issues from copiers and the assorted appliances we need the protocol logging enabled. which I have done. strange thing though I haven't gotten a file created in the target location for the file destination. %ExchangeInstallPath%TransportRoles\Logs\Mailbox\ProtocolLog\SmtpReceive  . I also verified that the logging was enabled via the powershell.. I also verified that hidden and systems files are viewable...?

I reviewed the server configuration to verify the target directory for these logs and it reflects the same location.

I am stumped I am sure it is something simple as all 3 of the servers that have been configured to capture this data are having the same issue.

Perhaps it requires a re-boot. I wouldn't think so, but I am always being surprised. thanks in advance for any help or suggestions.
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