?
Solved

Cannot print JPEG images

Posted on 2014-10-21
7
Medium Priority
?
3,392 Views
Last Modified: 2014-11-06
I have a samsung ML2525w printer in network, it won't print JPEG files. works perfectly fine with word, excel etc just JPEG. I have installed latest drivers following instruction from Samsung and they have told me it is a windows issue. I can print JPEG images from other computers in network to this printer but this particular laptop won't print.
0
Comment
Question by:Keith Owen
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
  • 2
7 Comments
 

Author Comment

by:Keith Owen
ID: 40394643
I have a samsung ML2525w printer in network, it won't print JPEG files. works perfectly fine with word, excel etc just JPEG. I have installed latest drivers following instruction from Samsung and they have told me it is a windows issue. I can print JPEG images from other computers in network to this printer but this particular laptop won't print.
0
 
LVL 2

Expert Comment

by:Mike Schultz
ID: 40395490
So actual issue is that this one laptop will not print JPGs to this printer?

What OS

How are you tying to print the files?  

Windows Explorer right click > Print
In a Word doc
From mspaint
Picture Viewer
ect...
0
 
LVL 92

Expert Comment

by:nobus
ID: 40396278
did it print jpg's ok before?
thena system restore can help you out
0
Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 

Author Comment

by:Keith Owen
ID: 40396540
Hi Mike

yes problem is printing JPEG from this particular Laptop

Windows 7 pro 64bit sp1

The files i am trying to print are in my pictures, i open them in windows photo viewer and try to print with no luck.

Hi Nobus

I am not sure if the customer were able to print from JPEG before as they never noticed it before.

thanks
0
 
LVL 92

Expert Comment

by:nobus
ID: 40396638
try starting a system restore - different dates, and check what programs it affects
0
 
LVL 2

Accepted Solution

by:
Mike Schultz earned 1500 total points
ID: 40396666
Did some research on this.  Have your tried printing from a different non Microsoft photo viewer app?  PhotoShop, QuickTime, etc?

If it does print from another app try checking out this link:

https://social.technet.microsoft.com/Forums/windows/en-US/7eddd575-49af-4017-9a63-d627d218a04d/windows-7-photo-viewer-wont-print-pictures?forum=w7itpromedia
0
 
LVL 92

Expert Comment

by:nobus
ID: 40397115
also -check in event viewer for errors!
0

Featured Post

Enroll in August's Course of the Month

August's CompTIA IT Fundamentals course includes 19 hours of basic computer principle modules and prepares you for the certification exam. It's free for Premium Members, Team Accounts, and Qualified Experts!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Preface Having the need * to contact many different companies with different infrastructures * do remote maintenance in their network required us to implement a more flexible routing solution. As RAS, PPTP, L2TP and VPN Client connections are no…
Citrix XenApp, Internet Explorer 11 set to Enterprise Mode and using central hosted sites.xml file.
Windows 8 comes with a dramatically different user interface known as Metro. Notably missing from the new interface is a Start button and Start Menu. Many users do not like it, much preferring the interface of earlier versions — Windows 7, Windows X…
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…

762 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question