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Exchange 2003 -- Restore Public folders but email addresses not recognized

Posted on 2014-10-21
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Last Modified: 2015-12-21
Unfortunately our Public Folder information store crashed on the weekend.  I wasn't able to restore the IS fully, but was able to create a PST file with some of the data and folder structure.  I used our backup software to merge the PST file with Exchange and it seemd to create the hiearchy properly.

My problem now is some of the folders were used for holding email.  In the process of recreating the folder structure it assigned new addresses to these folder.  So instead of Marketing@acme.com I now have Marketing1@acme.com.  If I try to change the email address assigned to the folder in ESM I get an error saying the email address already exists.

If I look in ADUC Microsoft Exchange System Objects I can see many different folders listed.  In that list I can see many different folders with the name Marketing assigned to them.  Some have a string of numbers after them.  The original folder with Marketing@acme.com assigned to it still appears to be listed in this list and I assume that is why the system won't allow me to change the name.  

If I remove the original entry from this listing will it let me reclaim that email address?  What happens to all of the email which is sitting in the Exchange queue?  I tried doing this with another folder, but the email queue would still not see the updated folder and everyone received NDR messages.

What is the best way to ensure the folder receives email properly, and have the queue deliver its messages?
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Question by:DrakeCA
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Simon Butler (Sembee) earned 500 total points
ID: 40395800
If you remove the address to put it on to another folder, then the email address will be invalid while you are doing that and the email will bounce.
If you have messages in the queues, then simply stop SMTP and move them out. While SMTP is stopped, do whatever you need to do to the various addresses.
Then restart the SMTP Service. Copy the messages that you moved out in to the PICKUP folder, so that Exchange reprocesses them and will deliver them to the correct place. DO NOT put them in the queue folder, Exchange will ignore them.

Simon.
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Author Comment

by:DrakeCA
ID: 40396080
I'm still having some trouble with this.

I have a public folder for one of our branches,  The folder is named Boston, and when I look in ESM for the email address it shows Boston@acme.com.  When I look in ADUC - Microsoft Exchange System Objects, I don't see a folder called Boston, I see one named "Boston 59341341", with email address Boston3@acme.com.

If I send an email to Boston@acme.com, I receive an 550 no such user error message.

If I send an email to Boston3@acme.com, I recieve the following error:
Final-Recipient: rfc822;Boston3@acme.com
Action: failed
Status: 5.1.1

So I currently cannot send any email to this folder.  How do I get the proper information currently listed in ESM to update the Exchange System Objects in ADUC?  I assume they need to be the same for the system to accept email messages.
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Author Comment

by:DrakeCA
ID: 40396096
Hmmm...I discovered if I rename the folder in ESM (and change the email address) it then updates in ADUC.  I created a new folder called Boston and it automatically picked up the Boston@acme.com address.  It is also displayed in ADUC properly.  When I sent a test message in, it was received.

I think this is what I will need to do to ensure our folders receive email properly.
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