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iPhone 6 (iOS 8.1): Exchange Email - Inbox Not Synching

Posted on 2014-10-21
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Last Modified: 2015-12-16
A user has a new iPhone 6 (8.1 iOS). Since a week or so ago, inbox stopped updating/syncing. Sending is not an issue, other folders sync just fine too.

Performed the following on the phone so far:
- deleted and re-added the account - no luck.
- checked pushed settings and inbox is pushed by default

Exchange Ver: 2003
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Question by:pords
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8 Comments
 
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Expert Comment

by:Thomas Grassi
ID: 40395150
What type of email account is this? POP Imap   no pushed settings for exchange

Does this user have rules setup on Outlook ?  Is Outlook always running on the computer?
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Author Comment

by:pords
ID: 40395190
its using Activesync (not pop or imap). No outlook rules that i can see that will filter messages going into the inbox. Outlook can be on all the time and there are times that its not running but still the same result.
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LVL 23

Expert Comment

by:Thomas Grassi
ID: 40395224
on the iphone Under Mail, contacts, Calendars   select the mail account

what do you have set for "Mail Days to Sync" ?
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Author Comment

by:pords
ID: 40395485
1 week  we also tried setting it to unlimited and no luck
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Expert Comment

by:Thomas Grassi
ID: 40395532
Can you try a different email account?
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Expert Comment

by:RantCan
ID: 40395579
Have you tried removing the device from the user's OWA and re-adding it?  You might research iOS 8.1 compatibility with 2003 Activesync, unless you have other 8.1 users for whom it is working...
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Accepted Solution

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RantCan earned 500 total points
ID: 40395589
Here is a link from Apple support:

https://discussions.apple.com/thread/6541881
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Expert Comment

by:zagnutttt4
ID: 41374039
Got mine to work in AD go to the user check advanced security settings check the box inheritable permissions from parent objects. Then my IPhone 6 was able to connect right away. Still not working for our android phones though version 5.1.1
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