Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium

x
?
Solved

iPhone 6 (iOS 8.1): Exchange Email - Inbox Not Synching

Posted on 2014-10-21
8
Medium Priority
?
36,085 Views
Last Modified: 2015-12-16
A user has a new iPhone 6 (8.1 iOS). Since a week or so ago, inbox stopped updating/syncing. Sending is not an issue, other folders sync just fine too.

Performed the following on the phone so far:
- deleted and re-added the account - no luck.
- checked pushed settings and inbox is pushed by default

Exchange Ver: 2003
0
Comment
Question by:pords
  • 3
  • 2
  • 2
  • +1
8 Comments
 
LVL 23

Expert Comment

by:Thomas Grassi
ID: 40395150
What type of email account is this? POP Imap   no pushed settings for exchange

Does this user have rules setup on Outlook ?  Is Outlook always running on the computer?
0
 

Author Comment

by:pords
ID: 40395190
its using Activesync (not pop or imap). No outlook rules that i can see that will filter messages going into the inbox. Outlook can be on all the time and there are times that its not running but still the same result.
0
 
LVL 23

Expert Comment

by:Thomas Grassi
ID: 40395224
on the iphone Under Mail, contacts, Calendars   select the mail account

what do you have set for "Mail Days to Sync" ?
0
Prepare for your VMware VCP6-DCV exam.

Josh Coen and Jason Langer have prepared the latest edition of VCP study guide. Both authors have been working in the IT field for more than a decade, and both hold VMware certifications. This 163-page guide covers all 10 of the exam blueprint sections.

 

Author Comment

by:pords
ID: 40395485
1 week  we also tried setting it to unlimited and no luck
0
 
LVL 23

Expert Comment

by:Thomas Grassi
ID: 40395532
Can you try a different email account?
0
 
LVL 9

Expert Comment

by:RantCan
ID: 40395579
Have you tried removing the device from the user's OWA and re-adding it?  You might research iOS 8.1 compatibility with 2003 Activesync, unless you have other 8.1 users for whom it is working...
0
 
LVL 9

Accepted Solution

by:
RantCan earned 1500 total points
ID: 40395589
Here is a link from Apple support:

https://discussions.apple.com/thread/6541881
0
 

Expert Comment

by:zagnutttt4
ID: 41374039
Got mine to work in AD go to the user check advanced security settings check the box inheritable permissions from parent objects. Then my IPhone 6 was able to connect right away. Still not working for our android phones though version 5.1.1
0

Featured Post

Free Tool: IP Lookup

Get more info about an IP address or domain name, such as organization, abuse contacts and geolocation.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Eseutil Hard Recovery is part of exchange tool and ensures Exchange mailbox data recovery when mailbox gets corrupt due to some problem on Exchange server.
You finally migrated Public Folders to Office 365, decommissioned the Public Folder mailbox database and since then, when you send an email from on-premise to mail-enabled Public Folders, you get the following error: "Misconfigured public folder mai…
In this video we show how to create an email address policy in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Mail Flow…
This video discusses moving either the default database or any database to a new volume.
Suggested Courses
Course of the Month14 days, 11 hours left to enroll

577 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question