Solved

iPhone 6 (iOS 8.1): Exchange Email - Inbox Not Synching

Posted on 2014-10-21
8
35,008 Views
Last Modified: 2015-12-16
A user has a new iPhone 6 (8.1 iOS). Since a week or so ago, inbox stopped updating/syncing. Sending is not an issue, other folders sync just fine too.

Performed the following on the phone so far:
- deleted and re-added the account - no luck.
- checked pushed settings and inbox is pushed by default

Exchange Ver: 2003
0
Comment
Question by:pords
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
  • 2
  • +1
8 Comments
 
LVL 23

Expert Comment

by:Thomas Grassi
ID: 40395150
What type of email account is this? POP Imap   no pushed settings for exchange

Does this user have rules setup on Outlook ?  Is Outlook always running on the computer?
0
 

Author Comment

by:pords
ID: 40395190
its using Activesync (not pop or imap). No outlook rules that i can see that will filter messages going into the inbox. Outlook can be on all the time and there are times that its not running but still the same result.
0
 
LVL 23

Expert Comment

by:Thomas Grassi
ID: 40395224
on the iphone Under Mail, contacts, Calendars   select the mail account

what do you have set for "Mail Days to Sync" ?
0
Are your AD admin tools letting you down?

Managing Active Directory can get complicated.  Often, the native tools for managing AD are just not up to the task.  The largest Active Directory installations in the world have relied on one tool to manage their day-to-day administration tasks: Hyena. Start your trial today.

 

Author Comment

by:pords
ID: 40395485
1 week  we also tried setting it to unlimited and no luck
0
 
LVL 23

Expert Comment

by:Thomas Grassi
ID: 40395532
Can you try a different email account?
0
 
LVL 9

Expert Comment

by:RantCan
ID: 40395579
Have you tried removing the device from the user's OWA and re-adding it?  You might research iOS 8.1 compatibility with 2003 Activesync, unless you have other 8.1 users for whom it is working...
0
 
LVL 9

Accepted Solution

by:
RantCan earned 500 total points
ID: 40395589
Here is a link from Apple support:

https://discussions.apple.com/thread/6541881
0
 

Expert Comment

by:zagnutttt4
ID: 41374039
Got mine to work in AD go to the user check advanced security settings check the box inheritable permissions from parent objects. Then my IPhone 6 was able to connect right away. Still not working for our android phones though version 5.1.1
0

Featured Post

SharePoint Admin?

Enable Your Employees To Focus On The Core With Intuitive Onscreen Guidance That is With You At The Moment of Need.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Find out what you should include to make the best professional email signature for your organization.
In-place Upgrading Dirsync to Azure AD Connect
In this video we show how to create a Distribution Group in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >>…
how to add IIS SMTP to handle application/Scanner relays into office 365.

752 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question