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IBM Notes error by trying to share a document

Posted on 2014-10-21
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Last Modified: 2015-05-13
I am working on any office document (2013) and when I try to send it through the mail (IBM Lotus Notes Social Edition), I receive the following two messages (attached in 2 JPGs) , I have checked the default programs and seems to be OK. I do know that it is a notes related error, because If I try to send a PDF,, I get the same error messages. Should I  reinstall the IBM Lotus Notes software?
C--Users-mx071654-Pictures-IBM-notes-mes
C--Users-mx071654-Pictures-IBM-notes-mes
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Question by:Apolo Victores
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Expert Comment

by:Sjef Bosman
ID: 40396326
Somehow, MAPI isn't set up correctly. Afaik, Office should be installed before Notes. Did you do that? And your default mail client is set to Notes? See the Internet Preferences on your Configuration Panel. I assume that you are the currently active Notes user and that you logged in successfully.

See also:
http://www-01.ibm.com/support/docview.wss?uid=swg1LO40570
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Accepted Solution

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Apolo Victores earned 0 total points
ID: 40396825
Thank you Sir!,, Yes ,, I am a Notes user and can enter to my mail client without of problems. I have also defined my Notes mail client as the default.  Finally let me tell you that my home bookmark is Ok,, because every time I open the lotus notes mail client, it always open on my mail view.

So I think I must reinstall the Notes client , correct? .
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Author Comment

by:Apolo Victores
ID: 40762502
I've requested that this question be deleted for the following reason:

I solved this issue by re installing the Lotus notes SW,, I wouldn't  like to do this.
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LVL 46

Expert Comment

by:Sjef Bosman
ID: 40762503
Why delete? And the suggestions I gave didn't help you in any way?
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Author Comment

by:Apolo Victores
ID: 40766875
I checked about your recommendations but unfortunately it didn't work, so I had to reinstall all the image . Sorry
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LVL 46

Expert Comment

by:Sjef Bosman
ID: 40766894
One of my recommendations was:
> Office should be installed before Notes.
So reinstalling Notes would seem to be a logical thing to do...
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Author Comment

by:Apolo Victores
ID: 40766907
Yes, I understand,, and basically  it was done like you said,, but suddenly I started to have these messages error , so I needed a faster solution , I didn't realize that I was going to need to reinstall everything again.
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Author Closing Comment

by:Apolo Victores
ID: 40774346
AS I comment, I needed a faster solution,, although this one worked,, I would think avoid reinstalling  the software
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