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Outlook 2013 Right-Click Pop-up Delete Greyed out - Grayed, SMPT GMAIL

Posted on 2014-10-21
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Last Modified: 2014-11-12
Hello Experts,

I have a client with Outlook 2013 on an ASUS Laptop running Windows 8.1Pro with all updates.

Outlook 2013 email account is Gmail IMAP and SMTP (she does not want to upgrade to Google Apps)

Very Strange Issue, when I right click an email the delete choice on the pop-up dialog box is Grayed out.

In order to delete the email I have to use the delete key on the keyboard.

a Few seconds later the email pops back up in the same place.  So it returns from "deleted"

Now I can right click it and the delete is not Grayed out and I can delete it for real. and it does not come back.


What I've tried so far with no help:

I ran scanpst and it found 87 errors and fixed them but it did not fix this.

I checked for multiple Outlook.exe instances and there was only one.

I tried to run the Clean Up command and it does nothing.  Current folder and sub-folders.

I've checked her iPhone and the settings are IMAP/SMTP, not POP.

She has an Old Laptop that is running Outlook 2010 and it works perfectly fine and the settings all identical of the 2013.



What should I do?  Just remove 2013 and install 2010?

TIA,

Lasareath
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Question by:Lasareath
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LVL 24

Expert Comment

by:VB ITS
ID: 40396138
No need to remove Office 2013, I've got Outlook 2013 accessing my personal Gmail account via IMAP as we speak.

Try performing a repair on the Office installation as a first step. I'll have a play around on my end to see if I can replicate your issues above.
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Author Comment

by:Lasareath
ID: 40396172
Thanks.   I will try that. I'm back at her house thursday.  I will post back.
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Author Comment

by:Lasareath
ID: 40414703
I finally got to my client's house, I am here now.  I ran repair MS Office and it said it repaired items and wanted me to restart.

I did and then I started outlook again but it still happens.

If I send her One email with a subject line of "TEST EMAIL TO SEE IF THIS DUPLICATES"

She receives ONE copy BUT if I do a search for my name and I select:

"Current Folder" (while highlighting the inbox) it comes up with one copy

"Current Mailbox" (while highlighting the inbox) comes up with TWO copies

So I think this is my Issue, Why does "Current Mailbox" come up with TWO copies?

TIA,

Lasareath
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VB ITS earned 500 total points
ID: 40414725
Hi Lasareath. This is due to the way Gmail tags certain emails. As a test, are you able to locate your test email in the Important folder in Outlook?
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Author Comment

by:Lasareath
ID: 40414843
Yes!, It does show up in Important as well.

I Guess I can hide that folder in Gmail settings?
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LVL 24

Expert Comment

by:VB ITS
ID: 40414852
If you go Settings in Gmail then click on the Labels tab, there's actually an option to prevent it from appearing in IMAP altogether.
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Author Comment

by:Lasareath
ID: 40414853
Well that fixed the Dupe emails problem and the emails coming back after you delete them

The only thing it did not do is the Delete option on the right click menu is still grayed out.  I can delete an email by using the keyboard.

Have any idea why the right click delete would be Grayed out?

THANKS!
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LVL 24

Expert Comment

by:VB ITS
ID: 40414860
The Delete issue is a bit of a strange one. One thing I can suggest is to create a new Outlook profile as a test.

Control Panel > Mail > Show Profiles > Add > follow the wizard to set up the IMAP account > when done click Prompt for a profile to be used then launch Outlook and choose your test profile.

There's no need to remove the current profile as it gives you the option to fall back to it if the test profile doesn't fix the problem.
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Author Comment

by:Lasareath
ID: 40415057
Thanks I will try that and report back. But awarding you as the winner now.  Thanks for all your Help!
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LVL 24

Expert Comment

by:VB ITS
ID: 40415058
Thanks and no problems. Remember to report back with your results, I'm rather intrigued by the greyed-out Delete button now!
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