Outlook 2013 Right-Click Pop-up Delete Greyed out - Grayed, SMPT GMAIL
Posted on 2014-10-21
I have a client with Outlook 2013 on an ASUS Laptop running Windows 8.1Pro with all updates.
Outlook 2013 email account is Gmail IMAP and SMTP (she does not want to upgrade to Google Apps)
Very Strange Issue, when I right click an email the delete choice on the pop-up dialog box is Grayed out.
In order to delete the email I have to use the delete key on the keyboard.
a Few seconds later the email pops back up in the same place. So it returns from "deleted"
Now I can right click it and the delete is not Grayed out and I can delete it for real. and it does not come back.
What I've tried so far with no help:
I ran scanpst and it found 87 errors and fixed them but it did not fix this.
I checked for multiple Outlook.exe instances and there was only one.
I tried to run the Clean Up command and it does nothing. Current folder and sub-folders.
I've checked her iPhone and the settings are IMAP/SMTP, not POP.
She has an Old Laptop that is running Outlook 2010 and it works perfectly fine and the settings all identical of the 2013.
What should I do? Just remove 2013 and install 2010?