Solved

cannot find OS error after acronis restore

Posted on 2014-10-22
38
201 Views
Last Modified: 2016-10-27
I have an image of my corporate PC and I just purchased the same exact PC as I usually do and restore the image but after it finished restoring I reboot the computer and it says:

The hard drive does not contain an operating system. please hit control alt delete to reboot.

I then need to use manufacturers supplied restore disk to reinstall the OS and then it again boots to windows.

I think for some reason the manufacturer has changed the partition setup as there seem to be 3 separate partitions where as before I believe there was only 2 when I created the image.

What do I do to fix this issue? any ideas? Thanks in advance for your help.
0
Comment
Question by:IT_Field_Technician
  • 19
  • 9
  • 6
  • +2
38 Comments
 
LVL 30

Expert Comment

by:pgm554
ID: 40397407
I think Acronis has a show hidden partition feature you need to be aware of during a restore.
See:
http://www.acronis.com/en-us/support/documentation/ATIH2014/index.html#22719.html
0
 
LVL 10

Expert Comment

by:tmoore1962
ID: 40397444
New system have UEFI BIOS?  Could be either a legacy boot setting or if Bios has a Secure boot option that may have to be disabled before restoring image.
0
 

Author Comment

by:IT_Field_Technician
ID: 40397613
Tmooor 1962 Yes I saw something at the boot screen about shutting off UEFI BIOS settings. What is this and how do I fix it?
0
 
LVL 30

Expert Comment

by:pgm554
ID: 40397743
UEfI does two major things,gives you the ability to boot >2tb volumes and secure boot.
If you are not doing either ,then turning them off is no big deal and may fix your problem.
Most newer systems (Win8)come OEM'd with that turned on,but since you don't have the original instal media ,may cause issues in the future.
0
 

Author Comment

by:IT_Field_Technician
ID: 40398307
I will try this and see if it helps.
0
 
LVL 91

Expert Comment

by:nobus
ID: 40398662
is the bios set to boot from the correct drive?

is the OS partition set as active? if not do that
0
 
LVL 46

Expert Comment

by:noxcho
ID: 40398758
You said three partitions, can you name them and their sizes?
Is there any partition which has EFI lable?
If so then yes, you are restoring backup of Legacy BIOS machine over EFI machine. But as long as you do not use drives bigger than 2TB to run OS from you do not need this UEFI. Thus disable it in BIOS and restore again from your backup. Should work.
0
 

Author Comment

by:IT_Field_Technician
ID: 40400070
nobus: yes the bios is set to boot from proper drive and yes I set the drive to active during the acronis wizard but I also did a test yesterday...

I took one of the original machines that I created the image from and restored it again to ensure I had the proper process down and it turns out the part in the acronis wizard where it asks if I want to  choose the partition type Active/Primary I chose Primary where as with the new computer I chose active!

I will try another test tonight to see if choosing Primary instead of active will resolve the issue.

I will keep you posted. thanks!
0
 
LVL 46

Expert Comment

by:noxcho
ID: 40400233
You need to select the partition active which contains the Boot folder and BootMGR file.
0
 
LVL 91

Expert Comment

by:nobus
ID: 40401125
i suggest to restore the whole disk, not partition per partition
much easier

in case you have 3 partitions, like System, OS(active) and Data, then select the 2 first together, to avoid such problems
0
 
LVL 30

Expert Comment

by:pgm554
ID: 40402402
Some systems will flat out not boot without a service partition.
I had an IBM laptop that had an encrypted security partition that did that.
Sometimes they dumb down the restore options to a point where it's almost impossible to do a manual recovery.
0
 

Author Comment

by:IT_Field_Technician
ID: 40407250
ok here is a picture of the acronis wizard when I am trying to restore:

pic
I was unable to successfully choose primary as the only option which was selected by default was active/primary:

and according to this image the drive numbers are not matching up either?

pic2
Any ideas why not?
0
 
LVL 46

Expert Comment

by:noxcho
ID: 40407294
Can you tell me what OS is this in image? If Windows 7 then can you browse the restored partitions and see which of them contains Boot folder and BootMgr file?
0
 

Author Comment

by:IT_Field_Technician
ID: 40407428
It is Win 7 but how do I browse the restored partition? In acronis wizard?

thanks!
0
 
LVL 46

Expert Comment

by:noxcho
ID: 40407455
You can browse it either from Acronis boot cd (do they have such option to see what is there on a partition?) or you can use Windows 7 DVD to boot into recovery mode and use there command line and dir command to see what you have on each partition.
Another option is to connect this drive to anothet machine as slave and see easily in Windows what you have there. Or via a USB case.
0
 

Author Comment

by:IT_Field_Technician
ID: 40407583
yes the 1st image above is what I see when I browse the existing partition on the PC I am restoring too...
0
 
LVL 46

Expert Comment

by:noxcho
ID: 40407603
Now your task is to find out which files are on restored partitions. Which of them contains BootMgr file and Boot folder? I wrote above how to see it.
0
 

Author Comment

by:IT_Field_Technician
ID: 40407652
ok so I am going through the wizard to restore and here is my process:

as you could see the image I am choosing has only a windows partition which is the D drive..... ( I am able to restore this partition on the original PC's that I created the image on without any problems.. The PC I am trying to restore this image to is brand new from dell but it has all the same hardware so it should work as the old one do....

pic 3
pic4.jpg
pic5.jpg
pic6.jpg
I can only choose active here - primary is not an option

pic7.jpg
0
 

Author Comment

by:IT_Field_Technician
ID: 40407659
pic8.jpg
pic9.jpg
pic10.jpg
pic11.jpg
0
Get up to 2TB FREE CLOUD per backup license!

An exclusive Black Friday offer just for Expert Exchange audience! Buy any of our top-rated backup solutions & get up to 2TB free cloud per system! Perform local & cloud backup in the same step, and restore instantly—anytime, anywhere. Grab this deal now before it disappears!

 

Author Comment

by:IT_Field_Technician
ID: 40407670
I also notice that if I go back in the wizard to here and choose MBR and track 0 and next:

pic12.jpg
 it brings me here where i could select disk 1:

pic13.jpg
0
 

Author Comment

by:IT_Field_Technician
ID: 40407672
But it says to recover MBR and track 0 - Do i really want to do that? Never did that before i don't think!
0
 

Author Comment

by:IT_Field_Technician
ID: 40407683
So I am at a cross roads i need to determine if I could restore this new PC with the same exact hardware (its only partitioned differently now for some reason) with the existing image i have that i took previously with the same exact model PC it was just partitioned differently!!!!
0
 
LVL 91

Expert Comment

by:nobus
ID: 40407839
what bios do you have - UEFI ?
what OS Was on the drive - windows8, or 7 ?
0
 
LVL 46

Expert Comment

by:noxcho
ID: 40408118
The restoring is not a problem. As long as you keep the BIOS settings in IDE compatible for HDD mode it should work for you. But you somehow ignore my questions.
Thus Again, download this tool: http://www.paragon-software.com/home/rk-free/
Create with it a USB stick or Cd and boot the machine which you restored from backup. Then use there File Transfer Wizard and browse every partition to see where the files I am asking for are located. Where is Boot folder and where is BootMgr.
0
 

Author Comment

by:IT_Field_Technician
ID: 40408775
nobus:

what bios do you have - UEFI ?  - its a dell laptop - not sure what you mean?
 what OS Was on the drive - windows8, or 7 ?  - Windows 7

noxcho - hang in there please as i will need to do this tomorrow evening and i will reply back then. thanks for all your help!
0
 
LVL 91

Expert Comment

by:nobus
ID: 40408968
uefi is the new system replacing the old BIOS -
here is how it looks :  http://ksstudios.com/hands-on-with-asus-uefi-bios
probably a bios system

btw - here's how my system looks in device manager - note the 100Mb system partition is activea
0
 

Author Comment

by:IT_Field_Technician
ID: 40420767
wow OK that was quite the process to create that disk but i did it!

Here what you are asking:

q
2
0
 

Author Comment

by:IT_Field_Technician
ID: 40420772
Oh And to answer your questions:

Where is Boot folder and where is BootMgr.

Boot folder is on the x drive and I dont see bootmgr!
0
 

Author Comment

by:IT_Field_Technician
ID: 40420799
Heres another view from another tool on that disk:

q

So let me get this straight - the older computer i took the image from had a partition structure like this:

( C OS Drive - Primary-Active ) ( D - Recovery ) ( MBR )

But now new computers are being delivered with this tructure:

( System Reserved - Primary-Active ) ( C OS Drive - Active ) ( D - Recovery ) ( MBR )

Why has this changed and what is the point and how do i fix this now that i have restored the d drive of the image to the C drive of the computer partition?
0
 

Author Comment

by:IT_Field_Technician
ID: 40420811
nobus - uefi is an option on my bios but it seems to already be off and disabled:

a
w
0
 
LVL 91

Expert Comment

by:nobus
ID: 40421003
instead of taking pictures - take screenshots - much easier, and faster - +++ much better quality

>>   the older computer i took the image from had a partition structure like this:
 ( C OS Drive - Primary-Active ) ( D - Recovery ) ( MBR )    <<  right that was for XP systems

>>   But now new computers are being delivered with this tructure:   ( System Reserved - Primary-Active ) ( C OS Drive - Active ) ( D - Recovery ) ( MBR )  <<    system reserved is a boot partition, normallyy 100-200Mb

>>   Why has this changed    <<   ask MS
>>   and how do i fix this   <<  just like before, you restore the wholed drive - that's it
0
 
LVL 46

Expert Comment

by:noxcho
ID: 40421103
nobus, he cannot take screen shots while he is booting his PC from a Boot CD.

IT_Field_Technician, on your first picture - if you click on + near the OS partition it must show you the structure of of files and folders on this drive. Did you check if BootMgr was there?
If not, what OS was imaged originally? Windows XP or 7?
Since Vista Microsoft puts the Boot folder and BootMgr file with BCD into this 100MB small partition which normally does not have any drive letter assigned.
So boot files are now separated from system volume. And this small 100MB must be active.
But if you put the Boot folder and BootMgr file to C: root directory then you do not need 100MB partition. You just set the C: drive active and it works as well.
0
 

Author Comment

by:IT_Field_Technician
ID: 40421414
NOXCHO - Here is what all the drives look like when expanded:

a1.jpg
a2.jpg
i see bootmgr on a couple of drives including the disk you made me create!


nobus

>>   the older computer i took the image from had a partition structure like this:
 ( C OS Drive - Primary-Active ) ( D - Recovery ) ( MBR )    <<  right that was for XP systems

No the image i am restoring was taken from a win 7 pro 64 bit system and i am restoring it to a windows 7 pro 64 bit system.


>>   and how do i fix this   <<  just like before, you restore the wholed drive - that's it

Does this mean i have to take a new image of the original computers hard drive (including all drives, partitions, sectors, mbr records) as I only chose the drive when originally creating the image...
0
 

Author Comment

by:IT_Field_Technician
ID: 40421424
I also see this cool looking boot repair section on that CD you told me to create:

a3.jpg
can i use this to fix my boot issue?
0
 
LVL 46

Assisted Solution

by:noxcho
noxcho earned 500 total points
ID: 40421437
Crazy configuration but still can be booted.
Set the Recovery partition active and try to boot. You can do it via the Rescue Kit CD - Boot Corrector menu.
If it still won't boot then copy with File Transfer wizard the Boot folder and BootMgr from Recovery partition to C: partition. Then set it active. Note, that Recovery partition in this case must be inactive.
Try to boot.
If it fails to boot this time as well then start again from the Rescue Kit CD - start Boot Manager - use Find Windows to correct - select Coorect Boot Parameters  - Automatically Update BCD.
Then restart. It must boot.
0
 
LVL 91

Expert Comment

by:nobus
ID: 40421644
>>  Does this mean i have to take a new image of the original computers hard drive (including all drives, partitions, sectors, mbr records)    << YES - that's the easiest
0
 

Author Comment

by:IT_Field_Technician
ID: 40423135
Noxcho - i am sure i will be able to get the drive to boot as you suggest but i really need to come up with a new process. I am thinking i need to figure out how to use acronis to make an acronis image of the entire HD including all partitions, sectors, MBR or I see that this disk has a way to create a PC image - can I use this to create and restore the entire hard disk partition?
0
 
LVL 46

Accepted Solution

by:
noxcho earned 500 total points
ID: 40423478
Yes, sure you can. It is called post mortem backup if I am correct. With it you can backup entire disk or selected partitions.
As you purchased it already you are using Rescue Kit Pro. Here are screen shots: http://www.paragon-software.com/home/rk-professional/screenshots.html
The post mortem backup starts backup wizard - so that you can backup the entire drive or selected partitions. See the picture with name Backup Wizard. If you set the checkbox on HDD it will automatically select all partitions and restore them in the same order they were during backup.
0

Featured Post

Free Gift Card with Acronis Backup Purchase!

Backup any data in any location: local and remote systems, physical and virtual servers, private and public clouds, Macs and PCs, tablets and mobile devices, & more! For limited time only, buy any Acronis backup products and get a FREE Amazon/Best Buy gift card worth up to $200!

Join & Write a Comment

Storage devices are generally used to save the data or sometime transfer the data from one computer system to another system. However, sometimes user accidentally erased their important data from the Storage devices. Users have to know how data reco…
A Bare Metal Image backup allows for the restore of an entire system to a similar or dissimilar hardware. They are highly useful for migrations and disaster recovery. Bare Metal Image backups support Full and Incremental backups. Differential backup…
In this Micro Tutorial viewers will learn how to restore their server from Bare Metal Backup image created with Windows Server Backup feature. As an example Windows 2012R2 is used.
This tutorial will walk an individual through setting the global and backup job media overwrite and protection periods in Backup Exec 2012. Log onto the Backup Exec Central Administration Server. Examine the services. If all or most of them are stop…

707 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

17 Experts available now in Live!

Get 1:1 Help Now