Solved

Display driver stopped responding and has recovered

Posted on 2014-10-22
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Last Modified: 2014-11-03
Guys i have an issue with my PC's, i did windows updates and all my PC's are giving a Display driver error, after i updated the drivers to the latest version the issue still occurs.

The screens blank out for about 3 minutes and then come back up with the error attached. All the PC's have Win7.
nvidia.png
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Question by:NxJNY
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6 Comments
 
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Assisted Solution

by:Josh Carpenter
Josh Carpenter earned 250 total points
ID: 40397298
There are a couple of things that you can try:

1. Rollback the driver that was installed by Windows Updates - assuming a driver was installed from Windows updates: http://windows.microsoft.com/en-us/windows/remove-update#1TC=windows-7

2. Try and find an approved driver from the OEM and install that instead. So, for example, if you use Dell computers - you can go to their support site and grab the latest driver for your machine from them. These drivers are approved for your particular model and hardware and should be installed in place of drivers released by nVidia.
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Author Comment

by:NxJNY
ID: 40397331
i use Dell Kace to push out the latest drivers and all the PC's affected are dell. i am trying to narrow down the patch that's causing the error but so far no-one has reported any issues
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LVL 92

Assisted Solution

by:nobus
nobus earned 250 total points
ID: 40398634
you can also do a system restore, and check for the affected program
once the update is known that causes it, mark it for not updating
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Accepted Solution

by:
NxJNY earned 0 total points
ID: 40411776
i found a tool that removes all video drivers and i installed a driver from 2013 that worked awesome. thanks
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LVL 92

Expert Comment

by:nobus
ID: 40412643
can you post that tool?  then others may use it also !
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Author Closing Comment

by:NxJNY
ID: 40419009
i found a tool that worked
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