Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people, just like you, are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
Solved

Lenovo W530 and W540 and office 2013 issues

Posted on 2014-10-22
11
231 Views
Last Modified: 2016-11-23
Guys i am having some issues with our lenovo laptops and office 2013 and Microsoft can't seem to figure out. When users using lenovo laptops send emails it gets stuck in outbox and to resolve we need to close and re-open outlook, after reopen outlook all the email disappears and the user have to retype the email and send again.

i have Dell's PC's and they work well with office 365, the lenovo are pretty new PC's running Windows 8.

Any help is appreciated
0
Comment
Question by:NxJNY
  • 6
  • 4
11 Comments
 
LVL 4

Accepted Solution

by:
bominthu earned 300 total points
ID: 40397399
This is not about Lenovo. It should be because of Outlook itself or user mailbox is too big and that cause Outlook to respond properly. You can try following.

1. Try creating new PST file as default email delivery location
2. Disable Outlook addons if it is not in used or not required. (Google it how to disable)
3. Run windows updates/ Office 2013 service pack updates
0
 
LVL 2

Assisted Solution

by:NxJNY
NxJNY earned 0 total points
ID: 40397410
Thanks for replying
we have 50GB limit on our mailboxes and users are under 1GB. i re-created their outlook profiles, and ost files
All Outlook add-ons are disabled ( i tried that )
All laptops are fully updated, i even ran the lenovo updates also.
0
 
LVL 46

Expert Comment

by:noxcho
ID: 40397423
I had recently this problem as well. And it was on IBM T61 laptop (same lenovo now). The solution was reinstalling outlook. I did also took my laptop out of domain network and put it back.
0
Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

 
LVL 2

Author Comment

by:NxJNY
ID: 40397434
i also did a repair and reinstall but i did not remove from the domain
0
 
LVL 46

Expert Comment

by:noxcho
ID: 40397559
Does it work if you use webmail? And are the settings for outgoing email the same as on pc where it works?
0
 
LVL 2

Author Comment

by:NxJNY
ID: 40397615
yes web mail works fine without any issues. because office 2013 is in the cloud the setting are the same
0
 
LVL 46

Expert Comment

by:noxcho
ID: 40398004
Do you have a test copy of Outlook 2010 to install and test with it?
0
 
LVL 2

Author Comment

by:NxJNY
ID: 40399270
hmmm i don't sorry. i have office 2007 though...
0
 
LVL 46

Assisted Solution

by:noxcho
noxcho earned 200 total points
ID: 40399290
Try to install Outlook 2007 on it and see if you have the same problem in Outlook 2007.
0
 
LVL 2

Author Comment

by:NxJNY
ID: 40413131
issue seems to be happening to Outlook 2013 only
0
 
LVL 2

Author Closing Comment

by:NxJNY
ID: 40510550
this was definitely an archive issue
0

Featured Post

Free Tool: ZipGrep

ZipGrep is a utility that can list and search zip (.war, .ear, .jar, etc) archives for text patterns, without the need to extract the archive's contents.

One of a set of tools we're offering as a way to say thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

There is no doubt that cloud is gaining importance. Many of you must have read about this technology and its growing importance. More and more organisations are embracing this technology not forgetting start-ups. The process begins by dipping …
A customer recently asked me about anti-malware and the different deployment options available for his business. Daily news about cyberattacks, zero-day vulnerabilities, and companies that suffered a security breach made him wonder if the endpoint a…
In this video, we discuss why the need for additional vertical screen space has become more important in recent years, namely, due to the transition in the marketplace of 4x3 computer screens to 16x9 and 16x10 screens (so-called widescreen format). …
Both in life and business – not all partnerships are created equal. Spend 30 short minutes with us to learn:   • Key questions to ask when considering a partnership to accelerate your business into the cloud • Pitfalls and mistakes other partners…

808 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question