Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people, just like you, are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
Solved

Xerox 8830 stuck in "Processing" when a >2mb sized print job is submitted

Posted on 2014-10-22
23
608 Views
Last Modified: 2014-12-12
The plotter becomes stuck or just sits when a job of 2mb or greater is submitted to the system.

This is the controller config:
Controller Configuration:
RAM:                                     192MB
CPU:                                      Motorola PPC 750
BSP Version:                      2
Firmware:                           10.0
Build Number:                   122
DDS Enable:                        On
Flash:                                    4MB
Hard Disk:                            2157MB
Postscript Partition:        Normal
Floppy Disk:                        Present
0
Comment
Question by:WEBDCS
  • 11
  • 10
23 Comments
 
LVL 62

Expert Comment

by:gheist
ID: 40398628
And what are first 4 letters in accxes conroller's serial number? That is the model name...
0
 

Author Comment

by:WEBDCS
ID: 40400521
I will have to go on site to check, but I have the plotter S/N (since the controller is the really old type that is physically attached to the back of the plotter...). Controller N5T?

8YG061448/BN003360 ???
0
 
LVL 62

Expert Comment

by:gheist
ID: 40400677
http://www.support.xerox.com/support/xerox-8830-printer/downloads/enus.html?operatingSystem=winxp&associatedProduct=accxes-controller-serial-number-f5y

the controller that has firmware v10 needs v18, and other 2 controllers cry for FW update too.
i would suggest to check if hard drive is working. they wear off in 5 years normally, and replace it with SSD...
0
Enterprise Mobility and BYOD For Dummies

Like “For Dummies” books, you can read this in whatever order you choose and learn about mobility and BYOD; and how to put a competitive mobile infrastructure in place. Developed for SMBs and large enterprises alike, you will find helpful use cases, planning, and implementation.

 

Author Comment

by:WEBDCS
ID: 40400723
Thanks so much,

I will go to the site next week and give it a try.

I will let you know how it goes.

Thanks again.
0
 
LVL 62

Expert Comment

by:gheist
ID: 40400786
Try to get error logs out of device first.
I have slightly different xerox multifunctional and IDE SSD re-surrected it
here: http://www.amazon.com/Kingspec-40PIN-Module-Network-Gaming/dp/B00J3P9LRG

Also it is possible it can plot from RAM without disk while you wait for shipment ;)
0
 

Author Comment

by:WEBDCS
ID: 40402431
The flash ram stands at 2mb, so it makes sense that it can only print jobs small or equal to the flash ram... thanks again.
0
 
LVL 62

Expert Comment

by:gheist
ID: 40402529
Check how big drives was sold as upgrades to the printer and buy a bit smaller... 30$ for next 10 years is less than a new plotter...
0
 

Author Comment

by:WEBDCS
ID: 40402554
It sure is. I am off to fix one now (thin lines on both sides of the test print)... always something.
0
 
LVL 62

Expert Comment

by:gheist
ID: 40402568
Sometimes it gets dirty. just rub transport wheels with booze
0
 

Author Comment

by:WEBDCS
ID: 40485265
I've requested that this question be deleted for the following reason:

solved
0
 
LVL 62

Accepted Solution

by:
gheist earned 500 total points
ID: 40485266
Would be nice to say how it was solved WITHOUT advice here before dropping the question
0
 

Author Closing Comment

by:WEBDCS
ID: 40487020
I have yet to visit the customer since it took so long to get the new controller (500 dollars). Suspect it might be the hard drive but then again it could be something completely unrelated. (Feel though the hard drive is the solution - need a xerox SCSI hard drive).
0
 
LVL 62

Expert Comment

by:gheist
ID: 40487141
OK
0
 

Author Comment

by:WEBDCS
ID: 40487149
Will be going out to the customer today. Hope Hope that the hard drive was the issue. Since I do not have the Xerox service CD with the OS on it, I had to find a hard drive that still had it installed and in good working order... fun stuff.
0
 
LVL 62

Expert Comment

by:gheist
ID: 40487158
probably old PCI scsi controller could help cloning the SCSI drive into new similar one...
0
 

Author Comment

by:WEBDCS
ID: 40487169
I have to get this drive in so I am unable to clone the drive :-(, but yes an old PCI SCSI card would have worked for the cloning part.
0
 

Author Comment

by:WEBDCS
ID: 40487261
Talked with the client and told him about the cloning and explained that this drive is like a unicorn... so rare that its almost impossible to find except through chance. So I ordered a SCSI card and will attempt to clone the drive as soon as the card arrives. Will keep you posted.
0
 
LVL 62

Expert Comment

by:gheist
ID: 40487281
Good luck. If you see markings on card odds are high it is widely used low cost drive that you can get over amazon for 5$ or so
0
 

Author Comment

by:WEBDCS
ID: 40487298
Thanks. Will keep you posted.
0
 

Author Comment

by:WEBDCS
ID: 40495111
gheist, hard drive did not solve the issue. I bought a working N5T controller and installed that, the processing issue went away. Thanks again for making me think this through.
0
 
LVL 62

Expert Comment

by:gheist
ID: 40495977
If you get a new controller I expect it is at least supported for moment of installation. Close the issue marking one of your comments as an answer. Cheers.
0

Featured Post

Free Tool: ZipGrep

ZipGrep is a utility that can list and search zip (.war, .ear, .jar, etc) archives for text patterns, without the need to extract the archive's contents.

One of a set of tools we're offering as a way to say thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

The Rasberry PI is a low cost piece of hardware that you can have a lot of fun with through experimenting and building/working on projects like media players, running a low cost computer, build data loggers etc. - see: https://www.raspberrypi.org
Monitor input from a computer is usually nothing special.  In this instance it prevented anyone from using the computer.  This was a preconfiguration that didn't work.
Established in 1997, Technology Architects has become one of the most reputable technology solutions companies in the country. TA have been providing businesses with cost effective state-of-the-art solutions and unparalleled service that is designed…

839 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question