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Xerox 8830 stuck in "Processing" when a >2mb sized print job is submitted

Posted on 2014-10-22
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Last Modified: 2014-12-12
The plotter becomes stuck or just sits when a job of 2mb or greater is submitted to the system.

This is the controller config:
Controller Configuration:
RAM:                                     192MB
CPU:                                      Motorola PPC 750
BSP Version:                      2
Firmware:                           10.0
Build Number:                   122
DDS Enable:                        On
Flash:                                    4MB
Hard Disk:                            2157MB
Postscript Partition:        Normal
Floppy Disk:                        Present
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Question by:WEBDCS
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by:gheist
ID: 40398628
And what are first 4 letters in accxes conroller's serial number? That is the model name...
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Author Comment

by:WEBDCS
ID: 40400521
I will have to go on site to check, but I have the plotter S/N (since the controller is the really old type that is physically attached to the back of the plotter...). Controller N5T?

8YG061448/BN003360 ???
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by:gheist
ID: 40400677
http://www.support.xerox.com/support/xerox-8830-printer/downloads/enus.html?operatingSystem=winxp&associatedProduct=accxes-controller-serial-number-f5y

the controller that has firmware v10 needs v18, and other 2 controllers cry for FW update too.
i would suggest to check if hard drive is working. they wear off in 5 years normally, and replace it with SSD...
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Author Comment

by:WEBDCS
ID: 40400723
Thanks so much,

I will go to the site next week and give it a try.

I will let you know how it goes.

Thanks again.
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Expert Comment

by:gheist
ID: 40400786
Try to get error logs out of device first.
I have slightly different xerox multifunctional and IDE SSD re-surrected it
here: http://www.amazon.com/Kingspec-40PIN-Module-Network-Gaming/dp/B00J3P9LRG

Also it is possible it can plot from RAM without disk while you wait for shipment ;)
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Author Comment

by:WEBDCS
ID: 40402431
The flash ram stands at 2mb, so it makes sense that it can only print jobs small or equal to the flash ram... thanks again.
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Expert Comment

by:gheist
ID: 40402529
Check how big drives was sold as upgrades to the printer and buy a bit smaller... 30$ for next 10 years is less than a new plotter...
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Author Comment

by:WEBDCS
ID: 40402554
It sure is. I am off to fix one now (thin lines on both sides of the test print)... always something.
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by:gheist
ID: 40402568
Sometimes it gets dirty. just rub transport wheels with booze
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Author Comment

by:WEBDCS
ID: 40485265
I've requested that this question be deleted for the following reason:

solved
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Control application downtime with dependency maps

Visualize the interdependencies between application components better with Applications Manager's automated application discovery and dependency mapping feature. Resolve performance issues faster by quickly isolating problematic components.

 
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gheist earned 500 total points
ID: 40485266
Would be nice to say how it was solved WITHOUT advice here before dropping the question
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Author Closing Comment

by:WEBDCS
ID: 40487020
I have yet to visit the customer since it took so long to get the new controller (500 dollars). Suspect it might be the hard drive but then again it could be something completely unrelated. (Feel though the hard drive is the solution - need a xerox SCSI hard drive).
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by:gheist
ID: 40487141
OK
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Author Comment

by:WEBDCS
ID: 40487149
Will be going out to the customer today. Hope Hope that the hard drive was the issue. Since I do not have the Xerox service CD with the OS on it, I had to find a hard drive that still had it installed and in good working order... fun stuff.
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Expert Comment

by:gheist
ID: 40487158
probably old PCI scsi controller could help cloning the SCSI drive into new similar one...
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Author Comment

by:WEBDCS
ID: 40487169
I have to get this drive in so I am unable to clone the drive :-(, but yes an old PCI SCSI card would have worked for the cloning part.
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Author Comment

by:WEBDCS
ID: 40487261
Talked with the client and told him about the cloning and explained that this drive is like a unicorn... so rare that its almost impossible to find except through chance. So I ordered a SCSI card and will attempt to clone the drive as soon as the card arrives. Will keep you posted.
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Expert Comment

by:gheist
ID: 40487281
Good luck. If you see markings on card odds are high it is widely used low cost drive that you can get over amazon for 5$ or so
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Author Comment

by:WEBDCS
ID: 40487298
Thanks. Will keep you posted.
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Author Comment

by:WEBDCS
ID: 40495111
gheist, hard drive did not solve the issue. I bought a working N5T controller and installed that, the processing issue went away. Thanks again for making me think this through.
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Expert Comment

by:gheist
ID: 40495977
If you get a new controller I expect it is at least supported for moment of installation. Close the issue marking one of your comments as an answer. Cheers.
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Control application downtime with dependency maps

Visualize the interdependencies between application components better with Applications Manager's automated application discovery and dependency mapping feature. Resolve performance issues faster by quickly isolating problematic components.

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