client upgraded wordpress and now site is down

Posted on 2014-10-22
Last Modified: 2014-10-23
WordPress was updated for website.  Now site is down.  Was told by host that I need to reupload:

wp includes directory
wp-settings.php file

If I don't have a backup of the site what do I do?  I thought host had backup of site but they do not.
Question by:nsitedesigns
  • 4
  • 3
LVL 58

Expert Comment

ID: 40397679
What's the Golden Rule when doing updates?

Do you still have access to the dashboard?
LVL 70

Accepted Solution

Jason C. Levine earned 500 total points
ID: 40397684
1) Can you get to the site at all?  Admin backend?  If so, re-install WordPress from Dashboard | Updates.

2) If not, you need to download WordPress from  Extract what they say above and upload it.  If that restores access to the backend, do what I describe in step 1.
LVL 70

Expert Comment

by:Jason C. Levine
ID: 40397760
What's the Golden Rule when doing updates?

Don't let the client do the update?

Author Comment

ID: 40397808
I didn't do the update.  My client did after being prompted from an auto email from host that a newer version of wp was available.  Unfortunatley, the host did not recommend doing any backups prior to making update!  Let me see what I can figure out.
DevOps Toolchain Recommendations

Read this Gartner Research Note and discover how your IT organization can automate and optimize DevOps processes using a toolchain architecture.


Author Comment

ID: 40397894
Host was able to help me do a rollback of site.  This tech support was MUCh better than the first one.  Site is now fully functioning.  I will also keep a local backup on my computer.
LVL 70

Expert Comment

by:Jason C. Levine
ID: 40398215
I will also keep a local backup on my computer.

Thanks for the points.  I wouldn't do that unless you plan to take backups's better to pay for (or get the clients to pay for) a robust backup solution that not only backs up files but also the database (the heart of the site).  

What I typically do is offer clients one of the following:

- Install Backup Buddy or similar plugin and connect it to a Dropbox or S3 account, configure it for weekly backups.
- Walk client through installation and configuration of VaultPress for live backup and disaster recovery
- Add client to my ManageWP account (for a fee) and I handle all updates and backups for them.

The last option is a great way to get steady income from consulting gigs after the primary work is done.

Author Comment

ID: 40399173
Thanks - will share with client.  They are a non-profit that relies on donations so funding is very limited.
LVL 70

Expert Comment

by:Jason C. Levine
ID: 40400062
Backup Buddy has a free version.

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
WooCommerce Sort by Date 4 34
How to get the web content with different encodings 2 29
Show banners that are blocked by Ad Muncher 10 48
Server time zone 4 20
Boost your ability to deliver ambitious and competitive web apps by choosing the right JavaScript framework to best suit your project’s needs.
An enjoyable and seamless user experience can go a long way on an eCommerce site. While a cohesive layout and engaging copy play roles in creating a positive user experience, some sites neglect aspects that seem marginal but in actuality prove very …
The viewer will learn how to dynamically set the form action using jQuery.
This tutorial will teach you the core code needed to finalize the addition of a watermark to your image. The viewer will use a small PHP class to learn and create a watermark.

867 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

19 Experts available now in Live!

Get 1:1 Help Now