Message asking to save or open a "launch.ica" file.

Posted on 2014-10-22
Last Modified: 2014-11-04
I am using the Citrix Web Interface and when clicking on an icon for an application, I repeatedly get a message asking if I want to open or save a "launch.ica" file.  No matter what I try, I cannot follow through to get the application to actually open.  Other users are able to do so just fine, so I am thinking it has to be some sort of setting on my computer.  I know there have been isues with the version of Java to use, but I have also checked that other users are using the same version as myself.  Any suggestions?

Question by:mak345
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LVL 36

Expert Comment

by:Carl Webster
ID: 40398585
Have you tried this?

Users Prompted to Download, Run, Open Launch.ica File, Instead of Launching Connection

Author Comment

ID: 40399380
Yes, I tried but cannot change anything in Trusted Sites.  It is greyed out.
LVL 36

Assisted Solution

by:Carl Webster
Carl Webster earned 250 total points
ID: 40399405
Is it managed by a Group Policy.
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LVL 23

Accepted Solution

rhandels earned 250 total points
ID: 40406487
Even so, your sites doesn't need to be trusted to open up a launch.ica file.
If the file cannot be opened when clicking on it you have a corrupt (or maybe no) Citrix Webclient installed on the machine.

Are you able to check and see what version of the Citrix Receiver you have installed? And if non available, download it from the Citrix site.

Author Closing Comment

ID: 40419430
I have been told it was a problem wiht the profile installed on the laptop.   Our help desk support had to reconfigure the laptop and everything was worked fine afterward.  Not sure exactly what he did, but it works now...

LVL 23

Expert Comment

ID: 40421313
It could be that there were some settings in the profile that prevented the application from starting up. It could be the FTA (which is also held within the profile) or web client specific settings. Notrmally you could also try and remove the %APPDATA%\citrix folder, that should do regarding the citrix settings.

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