Go Premium for a chance to win a PS4. Enter to Win

x
?
Solved

Windows 7 computer has Local Area Connection icon missing

Posted on 2014-10-22
7
Medium Priority
?
2,534 Views
Last Modified: 2014-10-23
I've got a brand new (out of the box today) Windows 7 desktop with a curious issue.  I had an issue installing Microsoft Office 2013.  I restarted the computer and after doing so, the computer was offline and unable to connect to the internet.  The Local Area Connection icon is missing from the Network Connections.

The NIC is listed in device manager and everything appears to look normal.  I have uninstalled the device, restarted the computer (device reinstalled correctly) and I've still got the same problem.  When I do an ipconfig, I do see Local Area Connection listed and I get an IP address of 169.254.x.x

Other computers are on the network are fine.

Thoughts?
0
Comment
Question by:SupermanTB
  • 4
  • 3
7 Comments
 
LVL 11

Expert Comment

by:Maclean
ID: 40398106
Open Regedit, and go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer

If you see the below options in the right-hand pane, delete them (Backup the registry just in case, but its pretty harmless in my experience)

NoAutoTrayNotify
HideSCANetwork

After deleting the values, browse to the below key and delete the same names:

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer

Then log off/on (Or reboot) and all should be well.

Also found this which pretty much summarizes the exact same, but it offers a registry "fix" for download

http://www.howtogeek.com/howto/windows-vista/fix-for-when-clock-volume-power-or-network-icons-are-missing-and-grayed-out-in-windows-vista/
0
 

Author Comment

by:SupermanTB
ID: 40398112
Much thanks.  i'll check it out.  Odd how this happened on a brand new computer
0
 

Author Comment

by:SupermanTB
ID: 40398121
I won't be able to check on this until tomorrow morning, but now that I thought about it....I don't know if that's my issue.  If it were just a problem were the icons were hidden (but still working) then the computer would still be online and getting an IP address.  That's definitely not happening.  I actually had someone take out the wire plugged into the computer and plug it into a different computer and that new computer was able to get online immediately.
0
Veeam Disaster Recovery in Microsoft Azure

Veeam PN for Microsoft Azure is a FREE solution designed to simplify and automate the setup of a DR site in Microsoft Azure using lightweight software-defined networking. It reduces the complexity of VPN deployments and is designed for businesses of ALL sizes.

 
LVL 11

Expert Comment

by:Maclean
ID: 40398235
Ok, I misread that completely yes. Ignore all the above.

It does sound like the NIC is not recognizing the LAN connection, the address listed is a generic one that gets assigned when it receives no DHCP.
Are you able to plug it into another location, to see if the other location provides the DHCP address?
I figure you might have tried a different cable etc, so it could be that the port which the system is plugged into might not be using the VLAN that works with the DHCP scope (Might be a server VLAN which requires a static IP)

You could of course test if NIC is ok by entering statiC IP details, or on the patch rack, double check that the port is connected to the right switch. (If yes, plug another laptop into the port to see if you receive an IP ok)
0
 

Author Comment

by:SupermanTB
ID: 40398258
Thanks very much for your reply. See my most recent comment. I plugged a laptop into the same cable that is plugged into the desktop and it got an IP address just fine
0
 
LVL 11

Accepted Solution

by:
Maclean earned 2000 total points
ID: 40398269
Alright. I suspect that the NIC is simply not functioning properly.
You tried a re-install which did not help. You could try using an older driver, but that seems a bit reluctant, as likely you have more systems of the same model. I would RA it back to the manufacturer.
0
 

Author Closing Comment

by:SupermanTB
ID: 40400491
I just setup the replacement with Dell.  Thanks very much
0

Featured Post

NEW Veeam Agent for Microsoft Windows

Backup and recover physical and cloud-based servers and workstations, as well as endpoint devices that belong to remote users. Avoid downtime and data loss quickly and easily for Windows-based physical or public cloud-based workloads!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

During and after that shift to cloud, one area that still poses a struggle for many organizations is what to do with their department file shares.
IF you are either unfamiliar with rootkits, or want to know more about them, read on ....
In this tutorial you'll learn about bandwidth monitoring with flows and packet sniffing with our network monitoring solution PRTG Network Monitor (https://www.paessler.com/prtg). If you're interested in additional methods for monitoring bandwidt…
Want to learn how to record your desktop screen without having to use an outside camera. Click on this video and learn how to use the cool google extension called "Screencastify"! Step 1: Open a new google tab Step 2: Go to the left hand upper corn…

926 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question