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Unable to display pdf file when opening from Internet Explorer

Posted on 2014-10-22
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Last Modified: 2014-11-02
When I open or run pdf file the in browser application opens up for the content is not displayed. It works fine in Firefox though. Unfortunately I have to run IE because of the need to access Sharepoint portal.
IE-in-browser-pdf.jpg
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Question by:shydoc
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LVL 6

Expert Comment

by:Pedro Gama
ID: 40398679
Hello,

if not already can you try to add the site to the trusted sites and try again? If doesn't work i would reinstall adobe acrobat reader.


PG
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Author Comment

by:shydoc
ID: 40405663
Hi Pedro,

I have added the site to trusted site and re-installed Adobe Acrobat Reader 9. Still having the same problem.
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LVL 6

Expert Comment

by:Pedro Gama
ID: 40406114
Hello,

you're using IE11 and A. Reader 9 right? Is it  possible to update de A. Reader version for the XI for testing purposes?

Thanks
PG
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LVL 1

Author Comment

by:shydoc
ID: 40407868
I'm unable to update, couldn't download because of proxy I think. Now, I can't even download an view the pdf.
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LVL 6

Expert Comment

by:Pedro Gama
ID: 40408090
Do you need a proxy to access the internet? If you do, is it possible for you to connect your pc on another network just for install purposes (removing the proxy)?
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Author Comment

by:shydoc
ID: 40412957
I do need a proxy, no other ways to get access to Internet since this is corporat environment.
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Accepted Solution

by:
Pedro Gama earned 500 total points
ID: 40416796
Hi,

please try the possible solutions:

- enable compatibility view settings for the site
- check internet options on the trusted sites security and lower the security / enable stuff. do this also on the internet sites, just for testing purposes.
- disable protected mode.
- create a new clean windows profile and try to open the pdf site again

everybody can access that site without issues?
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LVL 1

Author Comment

by:shydoc
ID: 40418107
The issue was resolved by uninstalling ie11 and instal ie9. Anyway Thank you Pedro for all the help
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More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

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