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wwwlib.dll crashes on windows 7 and WORD 2010

Posted on 2014-10-23
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Last Modified: 2014-10-31
I have a user who opens four 30 MB WORD documents at a time , cutting and pasting a large amount of data with the CLIPBOARD from one doc to the others

be gets a crash on  wwwlib.dll very often but not all the time


any ideas?

thanks
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Question by:NAMEWITHELD12
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5 Comments
 
LVL 1

Expert Comment

by:jwlemmon
ID: 40399777
Setting in HKEY_CURRENT_USER\Software\Policies\Microsoft\office\14.0\word\options the key DefaultFormat to DocX should resolve this issue.

If the above key does not exist, try the following
Start Word

File -> Word Options -> Save -> Save files in this format

then select Word Doceumnt (*.docx)
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Author Comment

by:NAMEWITHELD12
ID: 40400043
thanks , I tried that and still have the crashes ,

but thank you !!!!
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Accepted Solution

by:
jwlemmon earned 2000 total points
ID: 40400526
This could be caused by an add-in.

Check if you have add-ins and disable/remove them one at a time or all and then add them back one at a time.
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Expert Comment

by:jwlemmon
ID: 40400561
Another cause could be:

Run Regedit and navigate to the key: with DATA selected, press
delete. Word will recreate a new key when it is restarted.

HKEY_CURRENT_USER\Software\Microsoft\Office\version number\Word\Data
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Author Closing Comment

by:NAMEWITHELD12
ID: 40415636
I disabled the add-in PDFMaker and the crashes stopped occurring with such frequency.  I think this may have been it.
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