I have a tool that logs and reports on system up time via pings , but i'm looking for something to log and manage my SLA of systems. What do you suggest? Some examples are below.
1) A print job SLA is 10 seconds to print per page, but now it is taking an average of 15 seconds.
2) An e-mail SLA from inbound to desktop is 5 seconds to hit the filters, make it through the email servers, and to the users desktop. Now it is taking 20 seconds.