Link to home
Start Free TrialLog in
Avatar of HELFIT
HELFITFlag for United States of America

asked on

Office 365 and iOS email app: emails that won't delete...

When some emails are deleted from the Outlook (2010) Inbox on the workstation, they aren't being deleted on the iOS devices. This particular user has a 5GB Deleted Items folder and the iOS devices are set to display unlimited messages. Apple support blames Office 365 and says that it's an IMAP problem. I disagree since O365 portal shows him connecting via ActiveSync 14.1. I've not called MS yet. I feel it's because of the amount of email involved. Removing the email account from the iOS device and letting the email reload resolves the issue...at least until it happens again a month down the road. Any thoughts or advice would be greatly appreciated.
ASKER CERTIFIED SOLUTION
Avatar of Costas Georgiou
Costas Georgiou
Flag of Australia image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Avatar of Vasil Michev (MVP)
Ignore the iPhone app and start using OWA for iPhone instead. It's supported by Microsoft and it is going to replace ActiveSync based apps in the future. At least you will be hearing excuses only from one party, instead of two :)

http://community.office365.com/en-us/w/mobile/owa-for-iphone-and-owa-for-ipad.aspx
Avatar of Michael_Williams
Michael_Williams

OWA for iPad / iPhone raises quite a few red lights if we are talking Company use
https://blog.winkelmeyer.com/2015/01/warning-microsofts-outlook-app-for-ios-breaks-your-company-security/
René Winkelmeyer here rounds up some of the major ones.

The Basic problem here is that as long the product i labeled coming from Acompli or an other less known developer we all take precausions - but when the product is labeled Microsoft and they recommend using it - then we take less precausions. In this case each and every user has their data AND FULL CREDENTIALS stored on some server - just waiting to be hijacked.