PDF files display fine but print garbage (sometimes).
Posted on 2014-10-24
I have a user that is having a problem printing some PDF files. Many print fine, but some print junk text... sometime the entire document and other times just part of the text. For example, on a document that prints incorrectly the word "Quotation" displays fine on the screen but prints out like this "œ´±¨ø¨∑±≤". It prints this way across every printer, including printing it back to a pdf file or to a Microsoft xps document. When other users on the network print the exact same document to the exact same printers (same driver) it prints out fine. Here's the steps I have taken so far:
- Completely uninstalled Acrobat Standard and Acrobat Reader and reinstalled both (and each one individually to see if that made any difference). One time I actually went though the registry and deleted every reference to Acrobat that I could find.
- Had the user print as an image.
- Verified all the printing and Acrobat settings against a machine that I know is working fine.
- I've replaced as many Windows system fonts that I could.
I've been working on this for weeks and there are probably other things I have tried, but those are the ones I can think of right now. My next step is to just go onsite to the client, format the hard drive and start from scratch, but I'd really like to avoid doing that. If anyone could help me out with a solution, I would be forever indebted. Thanks.