Go Premium for a chance to win a PS4. Enter to Win

x
?
Solved

Outlook 2013 unread email account is incorrect

Posted on 2014-10-24
4
Medium Priority
?
138 Views
Last Modified: 2014-11-07
We have several users seeing issues with unread email accounts being incorrect. This issue is very similar to http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/Q_28423568.html, however no solutions were provided there.

The issue is that when you click on a folder, it will show the folder name without the blue numeric that indicates unread emails, as if there aren't any. However, when you click on the folder, there are numerous unread emails.

Has anyone been able to resolve this issue?
0
Comment
Question by:Firstcom
4 Comments
 
LVL 1

Expert Comment

by:ghostivi
ID: 40402379
May I ask if these users are reading their emails from a blackberry or smartphone before accessing it in their 2013 outlook client?
0
 
LVL 1

Author Comment

by:Firstcom
ID: 40402386
They are not.
0
 
LVL 16

Accepted Solution

by:
Joshua Grantom earned 2000 total points
ID: 40402672
Here are a few that I've seen mentioned

File > Reset Views

running outlook.exe /cleanviews

Disable then re-enable cached exchange mode
0
 
LVL 31

Expert Comment

by:Gareth Gudger
ID: 40403151
Are these by any chance the primary mailbox, or, additional mailboxes that are opened with the primary?

Does this also occur in Outlook Web App?
0

Featured Post

Problems using Powershell and Active Directory?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

On September 18, Experts Exchange launched the first installment of the Help Bell, a new feature for Premium Members, Team Accounts, and Qualified Experts. The Help Bell will serve as an additional tool to help teams increase question visibility.
In this post, I will showcase the steps for how to create groups in Office 365. Office 365 groups allow for ease of flexibility and collaboration between staff members.
In this video we show how to create a mailbox database in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Servers >> Data‚Ķ
how to add IIS SMTP to handle application/Scanner relays into office 365.
Suggested Courses

782 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question