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Can the user connect to the server using the server's IP address (rather than host name)?
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Can the user connect to the server using the server's IP address (rather than host name)?

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no, we only use the IP address of these servers for RDP anyway
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no, we only use the IP address of these servers for RDP anyway

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Glad to hear i steered you into some direction along those lines. <br />
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Good luck and feel free to reach out if you need more help<br />
Rafael
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Glad to hear i steered you into some direction along those lines.

Good luck and feel free to reach out if you need more help
Rafael

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I make my solution best for this question because this was specifically the answer to my problem
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I make my solution best for this question because this was specifically the answer to my problem

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Hi! I am having a strange problem. I can RDP to a server via VPN just fine. I have another remote user who connects to VPN, and then tries VPN'ing to the same server, and gets the offline error attached. I am using Windows 7 Pro, my remote user is on 8.1, and the server is a 2008 server. We are on the same IP address format when on VPN sessions, so I am not understanding why I can connect and log in whereas from his point of view the server isn't even there.<br />
<a href="https://filedb.experts-exchange.com/incoming/2014/10_w43/879138/IMG-24102014-181241.png" target="_blank" class="file-inline" title="RDP error (10 KB)"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M67.508 468.467c-58.005-58.013-58.016-151.92 0-209.943l225.011-225.04c44.643-44.645 117.279-44.645 161.92 0 44.743 44.749 44.753 117.186 0 161.944l-189.465 189.49c-31.41 31.413-82.518 31.412-113.926.001-31.479-31.482-31.49-82.453 0-113.944L311.51 110.491c4.687-4.687 12.286-4.687 16.972 0l16.967 16.971c4.685 4.686 4.685 12.283 0 16.969L184.983 304.917c-12.724 12.724-12.73 33.328 0 46.058 12.696 12.697 33.356 12.699 46.054-.001l189.465-189.489c25.987-25.989 25.994-68.06.001-94.056-25.931-25.934-68.119-25.932-94.049 0l-225.01 225.039c-39.249 39.252-39.258 102.795-.001 142.057 39.285 39.29 102.885 39.287 142.162-.028A739446.174 739446.174 0 0 1 439.497 238.49c4.686-4.687 12.282-4.684 16.969.004l16.967 16.971c4.685 4.686 4.689 12.279.004 16.965a755654.128 755654.128 0 0 0-195.881 195.996c-58.034 58.092-152.004 58.093-210.048.041z"/></svg>IMG-24102014-181241.png</a>
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IMG-24102014-181241.png

Hi! I am having a strange problem. I can RDP to a server via VPN just fine. I have another remote user who connects to VPN, and then tries VPN'ing to the same server, and gets the offline error attached. I am using Windows 7 Pro, my remote user is on 8.1, and the server is a 2008 server. We are on the same IP address format when on VPN sessions, so I am not understanding why I can connect and log in whereas from his point of view the server isn't even there.

I can RDP but another user cannot

Windows 7 is an operating system from Microsoft. Features include multi-touch support, a redesigned Windows Shell with a new taskbar, referred to as the Superbar, a home networking system called HomeGroup, and performance improvements.

Windows 7

Windows 8 is a personal computer operating system developed by Microsoft as part of the Windows NT family of operating systems, with an emphasis on improving its user experience on tablets. In particular, these changes included a touch-optimized Windows shell based on Microsoft's "Metro" design language, the Start screen, a new platform for developing apps with an emphasis on touchscreen input, integration with online services, support for USB 3.0, Advanced Format hard drives, near field communications, and cloud computing. Additional security features were introduced, such as built-in antivirus software, integration with Microsoft SmartScreen phishing filtering service and support for UEFI Secure Boot on supported devices with UEFI firmware.

Windows 8

Windows Server 2008 and Windows Server 2008 R2, based on the Microsoft Vista codebase, is the last 32-bit server operating system released by Microsoft. It has a number of versions, including including Foundation, Standard, Enterprise, Datacenter, Web, HPC Server, Itanium and Storage; new features included server core installation and Hyper-V.