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Outlook 2013 can't connect to Office 365 email

Posted on 2014-10-24
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Last Modified: 2014-10-28
I have a user who I recently installed Office 2013 on her computer. Before this she had Office 2007 and could use Outlook to connect to her e-mail. Now when I try to setup her Outlook it searches for a while and then says the following error:

An encrypted connection to your mail server is not available. Continue to attempt to connect with an unencrypted connection.

But it still fails after attempting to connect unencrypted.

What's weird is I can do the same process using the user's login and password on another computer without issue. What's more I can connect using this user's info on the same computer with a different profile, as well as using my own. The user isn't an admin but I tried making her a local admin without success.


I thought it was the profile but I deleted it and recreate and got the same result. I turned off AV to make sure it wasn't getting stuck there without luck. Am I missing something?

Lastly I tried connecting to the user's e-mail address with pop settings supplied by Office 365 but that didn't work either.
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Question by:Tarkisal
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by:Tarkisal
ID: 40403012
Small update - When I logged into the problem user's profile (as her) and tried to setup my e-mail using the same method it went right through. However, when I tried hers again it told me it couldn't connect with the message above.
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Accepted Solution

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Tarkisal earned 0 total points
ID: 40409047
I discovered the cause of the problem I was having. The reason I couldn't connect was because the credentialing was getting screwed up. By removing the existing user credentials from the Credential Manager in Windows 7 and then re-running the Outlook 2013 mail setup the e-mail could connect to the server and went through normally.
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