Solved

Dell r710 DRAC 6/i - drives not showing up

Posted on 2014-10-24
15
453 Views
Last Modified: 2016-11-23
We have a Dell r710 that is having drives constantly fail.  At this point we're almost sure something is wrong with the backplane.  We recently replaced a bad drive with a new one.  Not only did the new one show failure it quit rebuilding.  We ended up rebooting the server due to VMware ESXi not responding.  After doing so that drive shows healthy but not online.  And...  We're now missing a drive.  Drive 5 (the last one) is showing to be empty on the Open Manage console.  Is there anything we can do in OpenManage to rescan all drives?
0
Comment
Question by:gopher_49
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 7
  • 4
  • 3
  • +1
15 Comments
 
LVL 7

Accepted Solution

by:
Stampel earned 500 total points
ID: 40403168
Did you think to upgrade all firmware BIOS / PERC BIOS / Backplane if available ?
0
 

Author Comment

by:gopher_49
ID: 40403192
I'm 99% sure they are fully patched.  I'll double check.
0
 
LVL 88

Expert Comment

by:rindi
ID: 40403643
Are you using Enterprise class disks that are also certified by Dell for that server, and not some standard desktop disks?
0
Easy, flexible multimedia distribution & control

Coming soon!  Ideal for large-scale A/V applications, ATEN's VM3200 Modular Matrix Switch is an all-in-one solution that simplifies video wall integration. Easily customize display layouts to see what you want, how you want it in 4k.

 

Author Comment

by:gopher_49
ID: 40406441
yes.  These are Dell labeled disks and certified.  Brand new..  We're thinking the backplane is having issues.
0
 
LVL 35

Expert Comment

by:Seth Simmons
ID: 40406570
i would first look at the controller log as to what errors are showing when these things occur
recede the cables to the controller, replacing the controller are 2 further steps
could be back plane, could be controller, could be cabling...multiple possibilities

Is there anything we can do in OpenManage to rescan all drives?

when you add/remove drives it will appear immediately in OMSA
0
 
LVL 7

Expert Comment

by:Stampel
ID: 40406760
Can you doublecheck if disks are really dead by trying to rebuild them in another bay
0
 
LVL 35

Expert Comment

by:Seth Simmons
ID: 40406885
i was ruling out disks because it would seem extremely odd to have that many problems with disks like that
0
 
LVL 7

Expert Comment

by:Stampel
ID: 40407001
i think the same you do but it he has a left bay he should be able to init/verify the disk to be sure
0
 

Author Comment

by:gopher_49
ID: 40418226
I'll check the controller log and will report my findings.  I do not have another bay to try.  These are brand new disks and I've also had issues with other disk on this particular server.
0
 
LVL 7

Expert Comment

by:Stampel
ID: 40418946
Can you post your RAID configuration ?
Screenshots from OpenManage.
Number of physical disks ?
Number of virtual disks ?
Number of spare disks ?
Type of RAID(s)

Have you been able to verify all BIOS ?

Could you upgrade the server to latest updates available by downloading and using Repository Manager here ? http://en.community.dell.com/techcenter/systems-management/w/wiki/1767.dell-repository-manager

Use these 2 links for creating repo and then creating bootable ISO from the repo  :
http://www.vmadmin.co.uk/other/332-dellbiosfirmwareupdaterepomanager
https://www.youtube.com/watch?v=nswcMshNrXY
0
 

Author Comment

by:gopher_49
ID: 40481879
I'll post this information over the weekend.  We moved all VMs to a different host for now.
0
 
LVL 35

Expert Comment

by:Seth Simmons
ID: 40493816
any update on this?
0
 

Author Comment

by:gopher_49
ID: 40604978
The became low priority since the VMs where moved.  We've had countless issues with the backplane and/or controller.  I'll get the local admin to grab the logs from the controller.
0
 

Author Comment

by:gopher_49
ID: 40805077
We patched all firmwares and drives detected again.  One is now running a parity check
0
 

Author Closing Comment

by:gopher_49
ID: 40872606
It was not patched.  All good now.
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

AWS Glacier is Amazons cheapest storage option and is their answer to a ‘Cold’ storage service.  Customers primarily use this service for archival purposes and storage of infrastructure backups.  Its unlimited storage potential and low storage cost …
Concerto Cloud Services, a provider of fully managed private, public and hybrid cloud solutions, announced today it was named to the 20 Coolest Cloud Infrastructure Vendors Of The 2017 Cloud  (http://www.concertocloud.com/about/in-the-news/2017/02/0…
This video teaches viewers how to encrypt an external drive that requires a password to read and edit the drive. All tasks are done in Disk Utility. Plug in the external drive you wish to encrypt: Make sure all previous data on the drive has been …
This tutorial will walk an individual through the process of installing the necessary services and then configuring a Windows Server 2012 system as an iSCSI target. To install the necessary roles, go to Server Manager, and select Add Roles and Featu…

734 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question