Solved

network not showing nas drives

Posted on 2014-10-25
17
57 Views
Last Modified: 2015-07-01
I have two NAS Drives and 1 USB drive attached to my router.  there are also memory slots in HP officejet printer. And I have one MAC attached to network full time and one portable MAC attached to network most of the time.  

I have 1 windows 10, 2 windows 7, 1 windows 8.1, 1 Mac OSX 10.10, 1 MAC 1 MAC OSX 10.6
The Macs see all the network computer and attached NAS drives and drive attached to router, the PCs and the Macs
All of the PCs only see other windows computer.  

See attached screen captures.  

How do I fix this.
pc-network-screen-shot.PNG
Screen-Shot-2014-10-25-at-10.35.24-AM.pn
0
Comment
Question by:topprops
  • 8
  • 7
  • 2
17 Comments
 
LVL 87

Expert Comment

by:rindi
ID: 40404210
Check the NAS for any settings like WINS Server and turn that on. Another setting that might also help is upnp.

If that doesn't help, add the NAS' IP's to the hosts files of your PC's.
0
 
LVL 17

Expert Comment

by:bigeven2002
ID: 40404213
Hello,

The Macs use either SMB or AFP to see other devices on the network I believe.  The Macs should be in the same workgroup or domain as the Windows PCs.  Also, the file sharing services need to be turned on for the Macs to be visible as well.

On the Macs, under System Preferences, go the Sharing page.  You may have to enter admin credentials to do this part.  Highlight File Sharing and check the Box for it.  Then on right, click Options, and then check the box for Share files and folders using SMB (and maybe AFP too).  At the bottom of that window, there should be a checkbox next to the account that will be shared.

To access this share from windows, you will need to enter the password for the Mac account.

As for the NAS, it should too be in the same workgroup or domain as Windows PCs.
0
 

Author Comment

by:topprops
ID: 40404291
Same workgroup.  AFP and SMB turned on.  Folders are shared.

I used to be able to see everything on pcs.  I install some software from WD for cloud NAS.  ever since then the network hasn't shown the drives.

Mac has file sharing on and shared with the accounts setup on pcs.

If I type //rt-ac66u  or //ls-cloud or //nas-backup in the windows start button search box.  I can access these drives.  It is just annoying that they aren't listed.  You can see that I mapped them.  I can access the macs if I point to their ipaddress.

I have turned off the firewall on PC and router to see if that helps but it doesn't

I am also having trouble accessing Logitech media server from outside the pc.  either by iphone app, or Logitech receiver  both of these used to work as well.  I get message that I can not connect to pc.

iphone connected after turning off firewall, but Logitech receiver still doesn't connect.  I might have to forward some ports.
0
 
LVL 17

Expert Comment

by:bigeven2002
ID: 40404427
Ok so sounds like the key here is the WD Cloud NAS software.  Router firewall shouldn't have any affect so be sure to leave that on.  If you uninstall it, will the drive visibility return to normal?  Which computers have this NAS software installed?
0
 

Author Comment

by:topprops
ID: 40404435
I uninstalled it and returned it. It was only on one computer I removed any registry reference to it. But I suspect it made some change on registry that I can't find that is affecting this. But then why don't the other computers see the nas drives.
0
 
LVL 17

Expert Comment

by:bigeven2002
ID: 40404480
This is strange.  The only other thing I can think of, on all the Windows PCs, open elevated command prompt and type
ipconfig /flushdns
ipconfig /registerdns

Open in new window


Then ping the NAS by it's hostname (ls-cloud) and see if it resolves to the correct IP.  If so, then refresh the network page to see if it has become visible.
0
 

Author Comment

by:topprops
ID: 40404492
Very Strange.  Thanks but no luck with that. either.
0
 
LVL 87

Expert Comment

by:rindi
ID: 40404683
Did you, as I suggested, look for the wins setting on the NAS, and if there isn't such a setting, add it's IP to your hosts file?
0
How your wiki can always stay up-to-date

Quip doubles as a “living” wiki and a project management tool that evolves with your organization. As you finish projects in Quip, the work remains, easily accessible to all team members, new and old.
- Increase transparency
- Onboard new hires faster
- Access from mobile/offline

 

Author Comment

by:topprops
ID: 40404954
there is no wins setting on NAS drives.  and I added it to host file.  made no difference.  

The question is where does windows explorer get it's information for the network.  I have ip scanners that have no problem finding everything on the network.  buffalo NAS navigator has no trouble finding the NAS drives.  So how does the network portion of windows explorer work.  

That it seems to me in the problem.  Then how do I fix it.
0
 
LVL 17

Expert Comment

by:bigeven2002
ID: 40405103
To my understanding In the old days, it was NetBIOS and WINS along with existing file shares that made devices visible in network neighborhood.

This may be a long shot, but it is the last thing I can think to try, on the Windows machines, turn off network discovery in the network and sharing center, reboot, then turn network discovery back on.
0
 

Author Comment

by:topprops
ID: 40405180
On win 7 link-layer topology discovery mapper 1/0 driver I believe.
I uninstalled it and reinstalled it
0
 
LVL 17

Expert Comment

by:bigeven2002
ID: 40405327
Well actually what I was thinking was the option for just network discovery.  This is a radio button in the network and sharing center from control panel.
0
 

Author Comment

by:topprops
ID: 40405344
I've done that with no help.
0
 
LVL 17

Expert Comment

by:bigeven2002
ID: 40405494
I see.  Well I am out of ideas, sorry I could not help.
0
 

Accepted Solution

by:
topprops earned 0 total points
ID: 40409889
Well, something very simple fixed the problem.  I had turned off some of the computers but never all of the computers.  Once I did that and they restarted them, the problem resolved itself.

thanks
0
 
LVL 17

Expert Comment

by:bigeven2002
ID: 40409960
Interesting.  So they had to be powered down instead of reboot?  Either way, glad you got it resolved.
0
 

Author Closing Comment

by:topprops
ID: 40861224
It was the solution.  I was able to solve the problem on my own.
0

Featured Post

How your wiki can always stay up-to-date

Quip doubles as a “living” wiki and a project management tool that evolves with your organization. As you finish projects in Quip, the work remains, easily accessible to all team members, new and old.
- Increase transparency
- Onboard new hires faster
- Access from mobile/offline

Join & Write a Comment

Meet the world's only “Transparent Cloud™” from Superb Internet Corporation. Now, you can experience firsthand a cloud platform that consistently outperforms Amazon Web Services (AWS), IBM’s Softlayer, and Microsoft’s Azure when it comes to CPU and …
Join Greg Farro and Ethan Banks from Packet Pushers (http://packetpushers.net/podcast/podcasts/pq-show-93-smart-network-monitoring-paessler-sponsored/) and Greg Ross from Paessler (https://www.paessler.com/prtg) for a discussion about smart network …
After creating this article (http://www.experts-exchange.com/articles/23699/Setup-Mikrotik-routers-with-OSPF.html), I decided to make a video (no audio) to show you how to configure the routers and run some trace routes and pings between the 7 sites…
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…

705 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

19 Experts available now in Live!

Get 1:1 Help Now