Go Premium for a chance to win a PS4. Enter to Win

x
?
Solved

Using outlook wizard deleted all my emails and email accounts

Posted on 2014-10-26
9
Medium Priority
?
349 Views
Last Modified: 2014-10-26
Using Outlook 2007 on Windows 7. I was on Rackspace, trying to configure a new email address a client gave me. Rackspace had me use an outlook wizard to add the new email address.(OutlookProfileConfigurationTool).

After it completed, outlook opened and I had no accounts, no datafile, and no emails.

I tried opening all the pst files in C:\Users\(user)\AppData\Local\Microsoft\Outlook, but all of them are old, 2013 and older.

I'm panicking a bit, and rackspace's vaunted support hasn't answered my email yet. Any ideas?
0
Comment
Question by:mel200
  • 5
  • 4
9 Comments
 
LVL 99

Accepted Solution

by:
John Hurst earned 2000 total points
ID: 40405043
Check everywhere where a PST file might be. Outlook may have made a new PST file for the account and left the old one behind. We can hope for this outcome.

If you pointed the new email file to the existing  PST file, it may have deleted it.

Please look carefully for all PST Files. If you overwrote the PST file, it may be gone.
0
 

Author Comment

by:mel200
ID: 40405131
Ok, thanks.
0
 

Author Comment

by:mel200
ID: 40405201
It didn't ask about a pst file at all, just the email and password.
0
Prepare for your VMware VCP6-DCV exam.

Josh Coen and Jason Langer have prepared the latest edition of VCP study guide. Both authors have been working in the IT field for more than a decade, and both hold VMware certifications. This 163-page guide covers all 10 of the exam blueprint sections.

 
LVL 99

Expert Comment

by:John Hurst
ID: 40405205
I am wondering if the Wizard used your existing PST file, thought the account was new, and overwrote it. I have not seen that happen but I always back up PST files first.
0
 

Author Comment

by:mel200
ID: 40405245
It didn't. Rackspace had me go to Control Panel>Mail(32 bit), then show profiles. Then I selected "always prompt for a profile", opened outlook and selected the one called "outlook", and everything showed up. So I guess rackspace wins this one. :)
0
 
LVL 99

Expert Comment

by:John Hurst
ID: 40405250
So the PST was there after all as I had suggested earlier to look for.
0
 

Author Comment

by:mel200
ID: 40405381
But it wouldn't open the pst, because I was on the wrong profile. Different problem.
0
 

Author Closing Comment

by:mel200
ID: 40405382
Thanks.
0
 
LVL 99

Expert Comment

by:John Hurst
ID: 40405400
@mel200  - Thank you for the updates and I was happy to help.
0

Featured Post

 [eBook] Windows Nano Server

Download this FREE eBook and learn all you need to get started with Windows Nano Server, including deployment options, remote management
and troubleshooting tips and tricks

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article describes how to import an Outlook PST file to Office 365 using a third party product to avoid Microsoft's Azure command line tool, saving you time.
Unified and professional email signatures help maintain a consistent company brand image to the outside world. This article shows how to create an email signature in Exchange Server 2010 using a transport rule and how to overcome native limitations …
The viewer will learn how to simulate a series of coin tosses with the rand() function and learn how to make these “tosses” depend on a predetermined probability. Flipping Coins in Excel: Enter =RAND() into cell A2: Recalculate the random variable…
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…

885 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question