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Using outlook wizard deleted all my emails and email accounts

Posted on 2014-10-26
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Last Modified: 2014-10-26
Using Outlook 2007 on Windows 7. I was on Rackspace, trying to configure a new email address a client gave me. Rackspace had me use an outlook wizard to add the new email address.(OutlookProfileConfigurationTool).

After it completed, outlook opened and I had no accounts, no datafile, and no emails.

I tried opening all the pst files in C:\Users\(user)\AppData\Local\Microsoft\Outlook, but all of them are old, 2013 and older.

I'm panicking a bit, and rackspace's vaunted support hasn't answered my email yet. Any ideas?
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Question by:mel200
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Accepted Solution

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John Hurst earned 2000 total points
ID: 40405043
Check everywhere where a PST file might be. Outlook may have made a new PST file for the account and left the old one behind. We can hope for this outcome.

If you pointed the new email file to the existing  PST file, it may have deleted it.

Please look carefully for all PST Files. If you overwrote the PST file, it may be gone.
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Author Comment

by:mel200
ID: 40405131
Ok, thanks.
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Author Comment

by:mel200
ID: 40405201
It didn't ask about a pst file at all, just the email and password.
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LVL 98

Expert Comment

by:John Hurst
ID: 40405205
I am wondering if the Wizard used your existing PST file, thought the account was new, and overwrote it. I have not seen that happen but I always back up PST files first.
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Author Comment

by:mel200
ID: 40405245
It didn't. Rackspace had me go to Control Panel>Mail(32 bit), then show profiles. Then I selected "always prompt for a profile", opened outlook and selected the one called "outlook", and everything showed up. So I guess rackspace wins this one. :)
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LVL 98

Expert Comment

by:John Hurst
ID: 40405250
So the PST was there after all as I had suggested earlier to look for.
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Author Comment

by:mel200
ID: 40405381
But it wouldn't open the pst, because I was on the wrong profile. Different problem.
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Author Closing Comment

by:mel200
ID: 40405382
Thanks.
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LVL 98

Expert Comment

by:John Hurst
ID: 40405400
@mel200  - Thank you for the updates and I was happy to help.
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