Solved

Using outlook wizard deleted all my emails and email accounts

Posted on 2014-10-26
9
323 Views
Last Modified: 2014-10-26
Using Outlook 2007 on Windows 7. I was on Rackspace, trying to configure a new email address a client gave me. Rackspace had me use an outlook wizard to add the new email address.(OutlookProfileConfigurationTool).

After it completed, outlook opened and I had no accounts, no datafile, and no emails.

I tried opening all the pst files in C:\Users\(user)\AppData\Local\Microsoft\Outlook, but all of them are old, 2013 and older.

I'm panicking a bit, and rackspace's vaunted support hasn't answered my email yet. Any ideas?
0
Comment
Question by:mel200
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 4
9 Comments
 
LVL 94

Accepted Solution

by:
John Hurst earned 500 total points
ID: 40405043
Check everywhere where a PST file might be. Outlook may have made a new PST file for the account and left the old one behind. We can hope for this outcome.

If you pointed the new email file to the existing  PST file, it may have deleted it.

Please look carefully for all PST Files. If you overwrote the PST file, it may be gone.
0
 

Author Comment

by:mel200
ID: 40405131
Ok, thanks.
0
 

Author Comment

by:mel200
ID: 40405201
It didn't ask about a pst file at all, just the email and password.
0
Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
LVL 94

Expert Comment

by:John Hurst
ID: 40405205
I am wondering if the Wizard used your existing PST file, thought the account was new, and overwrote it. I have not seen that happen but I always back up PST files first.
0
 

Author Comment

by:mel200
ID: 40405245
It didn't. Rackspace had me go to Control Panel>Mail(32 bit), then show profiles. Then I selected "always prompt for a profile", opened outlook and selected the one called "outlook", and everything showed up. So I guess rackspace wins this one. :)
0
 
LVL 94

Expert Comment

by:John Hurst
ID: 40405250
So the PST was there after all as I had suggested earlier to look for.
0
 

Author Comment

by:mel200
ID: 40405381
But it wouldn't open the pst, because I was on the wrong profile. Different problem.
0
 

Author Closing Comment

by:mel200
ID: 40405382
Thanks.
0
 
LVL 94

Expert Comment

by:John Hurst
ID: 40405400
@mel200  - Thank you for the updates and I was happy to help.
0

Featured Post

Use Case: Protecting a Hybrid Cloud Infrastructure

Microsoft Azure is rapidly becoming the norm in dynamic IT environments. This document describes the challenges that organizations face when protecting data in a hybrid cloud IT environment and presents a use case to demonstrate how Acronis Backup protects all data.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Find out what Office 365 Transport Rules are, how they work and their limitations managing Office 365 signatures.
Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
Viewers will learn how to maximize accessibility options in an Excel workbook for users with accessibility issues.

756 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question