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Using outlook wizard deleted all my emails and email accounts

Posted on 2014-10-26
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Last Modified: 2014-10-26
Using Outlook 2007 on Windows 7. I was on Rackspace, trying to configure a new email address a client gave me. Rackspace had me use an outlook wizard to add the new email address.(OutlookProfileConfigurationTool).

After it completed, outlook opened and I had no accounts, no datafile, and no emails.

I tried opening all the pst files in C:\Users\(user)\AppData\Local\Microsoft\Outlook, but all of them are old, 2013 and older.

I'm panicking a bit, and rackspace's vaunted support hasn't answered my email yet. Any ideas?
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Question by:mel200
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John Hurst earned 500 total points
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Check everywhere where a PST file might be. Outlook may have made a new PST file for the account and left the old one behind. We can hope for this outcome.

If you pointed the new email file to the existing  PST file, it may have deleted it.

Please look carefully for all PST Files. If you overwrote the PST file, it may be gone.
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by:mel200
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Ok, thanks.
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by:mel200
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It didn't ask about a pst file at all, just the email and password.
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by:John Hurst
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I am wondering if the Wizard used your existing PST file, thought the account was new, and overwrote it. I have not seen that happen but I always back up PST files first.
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by:mel200
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It didn't. Rackspace had me go to Control Panel>Mail(32 bit), then show profiles. Then I selected "always prompt for a profile", opened outlook and selected the one called "outlook", and everything showed up. So I guess rackspace wins this one. :)
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by:John Hurst
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So the PST was there after all as I had suggested earlier to look for.
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by:mel200
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But it wouldn't open the pst, because I was on the wrong profile. Different problem.
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by:mel200
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Thanks.
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by:John Hurst
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@mel200  - Thank you for the updates and I was happy to help.
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