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acronis true image 2015 "The file is corrupted"

I've been using Acronis True Image for a long time.  I attempted to back up the entire hard drive on a workstation and the backup stopped with a message "The file is corrupted" but it doesn't say if it's the source or the destination.  And, it doesn't name a file as such.

Also, Windows 7 image backup doesn't work.

I have run a chkdsk /R on this drive but nothing changes in this backup scenario.

Any suggestions?

Oh yes, the computer is working fine.  There are no apparent problems.
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Fred Marshall
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Fred Marshall
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3 Solutions
 
PredragNetwork EngineerCommented:
"The file is corrupted" but it doesn't say if it's the source or the destination.
My guess is that is message for validation of created image. If there's bad block acronis asks you will you ignore, retry or abort creating image (On attached picture is error caused by bad block). Also, you have information when error happened during creating image or validation in LOG - choose your date when error happened and find error report.
Example of error message in log
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noxchoGlobal Support CoordinatorCommented:
So you've run chkdsk on all partitions you tried to backup?
Try to backup partitions one by one. So that you get the error on the right one. Then you can work with this problem.
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Fred MarshallPrincipalAuthor Commented:
Predrag lovic:  What log are you displaying there?  How is it accessed?  I couldn't find such a log....
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PredragNetwork EngineerCommented:
Here it is. What version do you have?
Acronis Build 14.387I just installed newer version, and in this version it is here
Acronis New
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Fred MarshallPrincipalAuthor Commented:
Predrag lovic: This is about Acronis True Image 2015 as in the title of this question.  I don't know about Seagate Disk Wizard....
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PredragNetwork EngineerCommented:
It is the same. Seagate disk wizard is  free version for owners of Seagate drives. :)
WD also have its version of Acronis called Acronis True image :)

Of course some functionality is removed but, basically it is Acronis.
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PredragNetwork EngineerCommented:
I just downloaded trial Acronis 2015. I think I will stick to 2014 version.
This is Acronis version - Flying circus of Monty Python: And now something completely different.

Backup logs are now only available if you create a “system report” (or use email notifications), an annoyingly lengthy process which not even an expert would necessarily figure out, and isn’t clearly referenced in the help. That’s more "dumbing down" than simplifying.
Tools - More Tools - Acronis system report

And results are almost easy to find :) on location
C:\Program Files (x86)\Acronis\TrueImageHome\SystemReport.zip\Application Data\All Users\Acronis\TrueImageHome\Logs

in my case file name for log was service_2014-10-30-23-42-33.log

<event id="44" level="2" module="100" code="0" time="1414708959" message="Writing full version to file: Kingston DataTraveler 102 1.00_full_b1_s1_v1.tib" />
      <event id="45" level="2" module="100" code="0" time="1414709559" message="The following backups have been successfully created:&lt;endl/>&quot;D:\Kingston DataTraveler 102 1.00_full_b1_s1_v1.tib&quot;" />
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PredragNetwork EngineerCommented:
Download Programer's notepad and open log file with it, otherwise log is a very hard to read.
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Fred MarshallPrincipalAuthor Commented:
OK.  But where is the log file.  I couldn't find one.
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PredragNetwork EngineerCommented:
When you run Acronis system report you wait until message with location pop up.
LocationSo it is a zip file on that location.
If you have x86 windows then it is probably on C:\Program Files\Acronis\TrueImageHome\SystemReport.zip
And inside zip file on location (you can browse it directly without unpacking) Application Data\All Users\Acronis\TrueImageHome\Logs
They created that so simple... Aren't they?
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Fred MarshallPrincipalAuthor Commented:
WHEW!  Well, I finally got there.  What a PITA!
I got to where I could actually see *logs*.
But no pretty pictures like you've shown.
Here is the first log in this sequence of events:

service-2014-10-16-09-41-46.log

I don't know but "Unable to create volume snapshot" does NOT sound like "corrupted"....
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PredragNetwork EngineerCommented:
No pretty pictures, since they ruined Acronis

Acronis official solutions for your error.
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Fred MarshallPrincipalAuthor Commented:
OK.  With these hints I finally figured out that the VSS wasn't running.  I changed it to Automatic and now the Windows-based ATI seems to work.  Well, actually, it appears that it had worked earlier as there's a "backup" of the entire disk it appears.

Still, I can't get a backup of this same disk with ATI Live CD.  This is the first time I've seen that happen.
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Fred MarshallPrincipalAuthor Commented:
It looks like we've talked around the issue but we still don't know why images can't be created on this one system....
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noxchoGlobal Support CoordinatorCommented:
fmarshall, don't expect that someone will help you here if you ignore those who are really trying to help you. As long as you remain ignoring the questions and suggestions - you are going to get pretty general suggestions like test your HDD, clean dust etc.
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ComputerTechieCommented:
Are you using the Cloud backup. if so the logs are on the cloud. How full is your computer backing and how large is the target storage?

CT
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Fred MarshallPrincipalAuthor Commented:
ComputerTechie:
The system is what I normally have been using with ATI:
Computer as the source.
External USB My Book hard drive as the target with plenty of space available.
BOTH of them are working fine.

noxcho: what did I ignore?
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noxchoGlobal Support CoordinatorCommented:
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Fred MarshallPrincipalAuthor Commented:
As things weren't working, I uninstalled it.  Then, later, I reinstalled it and now it seems to work on the primary partition.
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Fred MarshallPrincipalAuthor Commented:
This is what finally fixed it...  I haven't tried the live cd again yet.
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ComputerTechieCommented:
The logs path is C:\ProgramData\Acronis\TrueImageHome\logs for Acronis True Image 2015

CT
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