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acronis true image 2015 "The file is corrupted"

Posted on 2014-10-26
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Last Modified: 2016-10-27
I've been using Acronis True Image for a long time.  I attempted to back up the entire hard drive on a workstation and the backup stopped with a message "The file is corrupted" but it doesn't say if it's the source or the destination.  And, it doesn't name a file as such.

Also, Windows 7 image backup doesn't work.

I have run a chkdsk /R on this drive but nothing changes in this backup scenario.

Any suggestions?

Oh yes, the computer is working fine.  There are no apparent problems.
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Question by:Fred Marshall
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Expert Comment

by:Predrag Jovic
ID: 40405815
"The file is corrupted" but it doesn't say if it's the source or the destination.
My guess is that is message for validation of created image. If there's bad block acronis asks you will you ignore, retry or abort creating image (On attached picture is error caused by bad block). Also, you have information when error happened during creating image or validation in LOG - choose your date when error happened and find error report.
Example of error message in log
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Assisted Solution

by:noxcho
noxcho earned 350 total points
ID: 40406145
So you've run chkdsk on all partitions you tried to backup?
Try to backup partitions one by one. So that you get the error on the right one. Then you can work with this problem.
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by:Fred Marshall
ID: 40414023
Predrag lovic:  What log are you displaying there?  How is it accessed?  I couldn't find such a log....
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by:Predrag Jovic
ID: 40414400
Here it is. What version do you have?
Acronis Build 14.387I just installed newer version, and in this version it is here
Acronis New
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Author Comment

by:Fred Marshall
ID: 40414575
Predrag lovic: This is about Acronis True Image 2015 as in the title of this question.  I don't know about Seagate Disk Wizard....
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Expert Comment

by:Predrag Jovic
ID: 40414587
It is the same. Seagate disk wizard is  free version for owners of Seagate drives. :)
WD also have its version of Acronis called Acronis True image :)

Of course some functionality is removed but, basically it is Acronis.
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Expert Comment

by:Predrag Jovic
ID: 40414651
I just downloaded trial Acronis 2015. I think I will stick to 2014 version.
This is Acronis version - Flying circus of Monty Python: And now something completely different.

Backup logs are now only available if you create a “system report” (or use email notifications), an annoyingly lengthy process which not even an expert would necessarily figure out, and isn’t clearly referenced in the help. That’s more "dumbing down" than simplifying.
Tools - More Tools - Acronis system report

And results are almost easy to find :) on location
C:\Program Files (x86)\Acronis\TrueImageHome\SystemReport.zip\Application Data\All Users\Acronis\TrueImageHome\Logs

in my case file name for log was service_2014-10-30-23-42-33.log

<event id="44" level="2" module="100" code="0" time="1414708959" message="Writing full version to file: Kingston DataTraveler 102 1.00_full_b1_s1_v1.tib" />
      <event id="45" level="2" module="100" code="0" time="1414709559" message="The following backups have been successfully created:&lt;endl/>&quot;D:\Kingston DataTraveler 102 1.00_full_b1_s1_v1.tib&quot;" />
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Expert Comment

by:Predrag Jovic
ID: 40415024
Download Programer's notepad and open log file with it, otherwise log is a very hard to read.
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Author Comment

by:Fred Marshall
ID: 40415079
OK.  But where is the log file.  I couldn't find one.
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Assisted Solution

by:Predrag Jovic
Predrag Jovic earned 150 total points
ID: 40415114
When you run Acronis system report you wait until message with location pop up.
LocationSo it is a zip file on that location.
If you have x86 windows then it is probably on C:\Program Files\Acronis\TrueImageHome\SystemReport.zip
And inside zip file on location (you can browse it directly without unpacking) Application Data\All Users\Acronis\TrueImageHome\Logs
They created that so simple... Aren't they?
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Author Comment

by:Fred Marshall
ID: 40415641
WHEW!  Well, I finally got there.  What a PITA!
I got to where I could actually see *logs*.
But no pretty pictures like you've shown.
Here is the first log in this sequence of events:

service-2014-10-16-09-41-46.log

I don't know but "Unable to create volume snapshot" does NOT sound like "corrupted"....
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Expert Comment

by:Predrag Jovic
ID: 40415679
No pretty pictures, since they ruined Acronis

Acronis official solutions for your error.
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Author Comment

by:Fred Marshall
ID: 40415971
OK.  With these hints I finally figured out that the VSS wasn't running.  I changed it to Automatic and now the Windows-based ATI seems to work.  Well, actually, it appears that it had worked earlier as there's a "backup" of the entire disk it appears.

Still, I can't get a backup of this same disk with ATI Live CD.  This is the first time I've seen that happen.
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Author Comment

by:Fred Marshall
ID: 40468284
It looks like we've talked around the issue but we still don't know why images can't be created on this one system....
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Expert Comment

by:noxcho
ID: 40468530
fmarshall, don't expect that someone will help you here if you ignore those who are really trying to help you. As long as you remain ignoring the questions and suggestions - you are going to get pretty general suggestions like test your HDD, clean dust etc.
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Expert Comment

by:ComputerTechie
ID: 40469051
Are you using the Cloud backup. if so the logs are on the cloud. How full is your computer backing and how large is the target storage?

CT
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Author Comment

by:Fred Marshall
ID: 40469439
ComputerTechie:
The system is what I normally have been using with ATI:
Computer as the source.
External USB My Book hard drive as the target with plenty of space available.
BOTH of them are working fine.

noxcho: what did I ignore?
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by:noxcho
ID: 40469643
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Accepted Solution

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Fred Marshall earned 0 total points
ID: 40472940
As things weren't working, I uninstalled it.  Then, later, I reinstalled it and now it seems to work on the primary partition.
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Author Closing Comment

by:Fred Marshall
ID: 40482484
This is what finally fixed it...  I haven't tried the live cd again yet.
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Expert Comment

by:ComputerTechie
ID: 40502503
The logs path is C:\ProgramData\Acronis\TrueImageHome\logs for Acronis True Image 2015

CT
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