Customer needs to view several .mov files. I downloaded the current Quicktime app. When they click on the link--which ends in .mov--Quicktime does start up, but all we ever see is the progress bar at the bottom. No video, no audio, and no errors. I have tried this on their Win 8.1 system as well as my Win7 system, using IE, Firefox, and Chrome.
Any ideas or suggestions will be appreciated. TIA