I have a user that logs onto a Windows 7 Enterprise computer running Office 2010. Using a general email account when they turn on conversation view, they do not see the full conversation, they can't see their portion of the conversation, they only see the other person's part of it. Also when they get a new email there is no notification sound that is played, even though one has been selected.
But when they use their own email account, not the general account, on this same computer, these settings are fine and everything works.
What could be causing this?