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Outlook 2010 issue with general mailbox account.

Posted on 2014-10-27
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Last Modified: 2016-06-03
I have a user that logs onto a Windows 7 Enterprise computer running Office 2010. Using a general email account when they turn on conversation view, they do not see the full conversation, they can't see their portion of the conversation, they only see the other person's part of it. Also when they get a new email there is no notification sound that is played, even though one has been selected.

But when they use their own email account, not the general account, on this same computer, these settings are fine and everything works.

What could be causing this?
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Question by:chasper68
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VB ITS earned 500 total points
ID: 40406297
Sounds like something has gone wrong with the Outlook profile. Have you tried recreating it? This can be done by going to the Control PanelMail applet > click Add > give the profile a different name > go through the setup wizard.

When you have created the profile successfully, select the new Outlook profile from the Always use this profile drop-down. Alternatively you can opt for the Prompt for a profile to be used option then launch Outlook where it will then prompt you to select a profile.

Let me know how you go with this.
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Expert Comment

by:Muhammad Uzair Awan
ID: 40406499
Dear chasper68

Actually whenever any email account is configured in Microsoft Outlook with POP Settings it creates Outlook Data File ".pst" in C:\Drive and all "Sent Items" are stored in that local Outlook Data file, not on server because that option is available with Microsoft Exchange Server Account only that is configured with "MAPI".

Anyhow! back to problem. VB ITS is very much correct and I will add few words more that

First of all login with the main account (which has correct emails in Inbox and Sent Items as well).
Open Microsoft Outlook
File------>> Account Settings----->>>>> Data File (tab)
Click on Default Email Account (marked by a tick)
And then Click on Open File Location
It will take you to the main location where those email are store in ".pst" form.

Now copy that ".pst" and paste in any other drive, say D Drive.

Now close all windows and login with General Account (account which is facing email problem)
Open Microsoft Outlook
File ------>>>> Account Settings --------->>> Data File (tab) ----------->>
Click on Default Email Account (marked by a tick)
Now copy that ".pst" into this folder which is pasted earlier in "local drive (D Drive)"
Outlook should be closed before starting of "copy process".
And then again open Outlook
File ------>>>> Account Settings --------->>> Data File (tab) ----------->>
Click on second Outlook Data File and then click on "Default".

Hope the question is answered.
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Author Comment

by:chasper68
ID: 40408944
This has been resolved after the outlook profile was removed and then recreated.
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LVL 24

Expert Comment

by:VB ITS
ID: 40409576
Awesome. FYI, it wasn't really necessary to remove the Outlook profile as you could've created another one with a different name instead. I like to do this in case the new Outlook profile doesn't resolve the issue, as you can then just revert to the previous profile so you don't have to reconfigure your Outlook settings (any custom views, reading pane settings, signatures, etc.)
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Author Comment

by:chasper68
ID: 40419269
This has been resolved.
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