Outlook 2010 issue with general mailbox account.

I have a user that logs onto a Windows 7 Enterprise computer running Office 2010. Using a general email account when they turn on conversation view, they do not see the full conversation, they can't see their portion of the conversation, they only see the other person's part of it. Also when they get a new email there is no notification sound that is played, even though one has been selected.

But when they use their own email account, not the general account, on this same computer, these settings are fine and everything works.

What could be causing this?
chasper68Asked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

VB ITSSpecialist ConsultantCommented:
Sounds like something has gone wrong with the Outlook profile. Have you tried recreating it? This can be done by going to the Control PanelMail applet > click Add > give the profile a different name > go through the setup wizard.

When you have created the profile successfully, select the new Outlook profile from the Always use this profile drop-down. Alternatively you can opt for the Prompt for a profile to be used option then launch Outlook where it will then prompt you to select a profile.

Let me know how you go with this.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Muhammad Uzair AwanOracle Programmer (Form6i / APEX)Commented:
Dear chasper68

Actually whenever any email account is configured in Microsoft Outlook with POP Settings it creates Outlook Data File ".pst" in C:\Drive and all "Sent Items" are stored in that local Outlook Data file, not on server because that option is available with Microsoft Exchange Server Account only that is configured with "MAPI".

Anyhow! back to problem. VB ITS is very much correct and I will add few words more that

First of all login with the main account (which has correct emails in Inbox and Sent Items as well).
Open Microsoft Outlook
File------>> Account Settings----->>>>> Data File (tab)
Click on Default Email Account (marked by a tick)
And then Click on Open File Location
It will take you to the main location where those email are store in ".pst" form.

Now copy that ".pst" and paste in any other drive, say D Drive.

Now close all windows and login with General Account (account which is facing email problem)
Open Microsoft Outlook
File ------>>>> Account Settings --------->>> Data File (tab) ----------->>
Click on Default Email Account (marked by a tick)
Now copy that ".pst" into this folder which is pasted earlier in "local drive (D Drive)"
Outlook should be closed before starting of "copy process".
And then again open Outlook
File ------>>>> Account Settings --------->>> Data File (tab) ----------->>
Click on second Outlook Data File and then click on "Default".

Hope the question is answered.
0
chasper68Author Commented:
This has been resolved after the outlook profile was removed and then recreated.
0
VB ITSSpecialist ConsultantCommented:
Awesome. FYI, it wasn't really necessary to remove the Outlook profile as you could've created another one with a different name instead. I like to do this in case the new Outlook profile doesn't resolve the issue, as you can then just revert to the previous profile so you don't have to reconfigure your Outlook settings (any custom views, reading pane settings, signatures, etc.)
0
chasper68Author Commented:
This has been resolved.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Outlook

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.