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ADW cleaner won't finish?

Posted on 2014-10-27
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Last Modified: 2014-11-07
I have maleware that is affecting my proxy setting for all my internet browsers. I am trying to run ADW Cleaner 4.001 which is getting stuck in the same spot every time.

It almost gets done with "Analyzing Browsers" at the last part. I waited 45 min and it stayed in same location. I then restarted my computer, did the scan again, and it stopped in same location.

Anything I can do to get it through this spot?

Running Windows 7
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Question by:cansevin
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LVL 26

Expert Comment

by:Predrag Jovic
ID: 40406513
Clean browser cache from IE, Chrome, Firefox etc (or use CCleaner) and then try again
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Author Comment

by:cansevin
ID: 40406566
Still same problem... any other options? Please!!! Really need this to work!
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LVL 26

Expert Comment

by:Predrag Jovic
ID: 40406613
Then try malwarebytes first.
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Author Comment

by:cansevin
ID: 40406622
Tried that as well. Also tried TDSSkiller. Nothing seams to be detecting it. Any other ideas?
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LVL 26

Accepted Solution

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Predrag Jovic earned 500 total points
ID: 40406671
Go to safe mode and then try adwcleaner from there.
Other:
Go to internet options - LAN settings - and check is there manually set proxy
Go to C:\Windows\System32\drivers\etc
inside host file should be this

# Copyright (c) 1993-2009 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
#      102.54.94.97     rhino.acme.com          # source server
#       38.25.63.10     x.acme.com              # x client host

# localhost name resolution is handled within DNS itself.
#	127.0.0.1       localhost
#	::1             localhost

Open in new window


If there's anything else delete all (ctrl + a) and then delete
And paste this from above

Also you can try Hijackthis
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Author Comment

by:cansevin
ID: 40406682
Still stops at the exact same spot.... so frustrating. Any other ideas you can think of?
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LVL 26

Expert Comment

by:Predrag Jovic
ID: 40406689
Maybe it's hdd problem, try check disk.

I just remembered something. Try older version of  Adwcleaner. Once happen to me older version solve problem. Symptoms were the same as yours right now.
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Author Comment

by:cansevin
ID: 40406702
Thanks! Regarding the 2nd option, every time I change the proxy setting, it changes back. It lets me change it, then for some reason when I go back in, it is changed. Is that "maleware" that is doing that?

I will work on the 3rd option now. Appreciate your help!
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Author Comment

by:cansevin
ID: 40406717
Ok.... good news, the "host" file was correct. No problem there.
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LVL 26

Expert Comment

by:Predrag Jovic
ID: 40406718
Go to
http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx
download Autoruns for Windows
restart in safe mode and clean (you have manual on page)
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Author Comment

by:cansevin
ID: 40406727
Ok... older version got stuck in same spot "Analyzing Browsers"

Going to try the last suggestion. Hope it works! Thanks again, really appreciate your help
0
 

Author Comment

by:cansevin
ID: 40406730
Just to confirm, you want me to run that AutoRuns in safe mode, correct?
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LVL 26

Expert Comment

by:Predrag Jovic
ID: 40406740
Yes, and then clean red ones
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Author Comment

by:cansevin
ID: 40406754
Ok... I ran it in Safe Mode and there are 4 highlighted in pink. Now what do I do with them?
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Author Comment

by:cansevin
ID: 40406757
There more that are highlighted in Yellow.

Do I "delete" the pink ones?
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LVL 26

Expert Comment

by:Predrag Jovic
ID: 40406769
Uncheck them to make them inactive, you can always clean them after you find out that everything works fine.
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Author Comment

by:cansevin
ID: 40406801
Ok... ran that program and deleted about 4 red issues.

I then logged in and still same problem. So frustrated!

Is there any chance I don't have malware, it is just my settings? Here are my symptoms:

1.) All my web browsers say "unable to connect to proxy settings"
2.) When I try to change the proxy setting and uncheck the "Use a proxy servier for your LAN" It allows me to change it, but then when I click back in it, they are changed right back.

In the Advanced Proxy setting it has an HTTP and Secure that I can't change, they are:

Http: 127.0.0.1 with port of: 49585
Secure: 127.0.0.1 with port of: 49585

Could it be anything else other than malware? Any other suggestions? Thanks a million for your help today.
0
 

Author Comment

by:cansevin
ID: 40406804
Oh ya, the bottom of the proxy advanced setting is "Do not use proxy server for addresses beginning with:

<-loopback>

Not sure if that matters at all.
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