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vmware client could not connect

Posted on 2014-10-27
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Last Modified: 2014-11-03
Dear experts,
I am a newbie in vmsphere, now i have an existing vmsphare 5.1 installed,and when i tried to connect to vmcentre from vmware client  (IP/HOSTNAME just using ip address)this following error appear:
Call "SERVICEINSTANCE.RETRIEVECONTENT" for object "serviceinstance" on server x.x.x.x failed .....
now we use vcenter on top of window os as virtual server in one of my esxi,,ping ok,all vmhost and features running well,opening https://ipaddress/ from browser ok,,pls give me step by step problem tracing for this kind of error and solution,,,tx
Best regards
Rij
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Question by:fahmi74
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4 Comments
 
LVL 117
ID: 40406595
What's the IP Address of your vCenter Server ?

Are you typing the IP Address in the vSphere Client box?

Are you sure that is the correct IP Address?

Is your firewall disabled?

if you type the following:-

telnet <ip address of vcenter server> 443

telnet <ip address of vcenter server> 80

the above commands should connect, and confirm the ports are open.

If you try from another computer, does it work?

What is the OS ?
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Author Comment

by:fahmi74
ID: 40407569
IP address(intranet):192.168.235.xx ( ping is OK)
I just wrote IP adress ( no http or https prefix)
sure this is the correct ip adresss , i tried to connect many times
My firewall disabled
telnet 192.xx.xxx.xx 443 and open from wb browser https://192.168.xxx.xx OK
telnet 192.xx.xxx.xx 80 OK
Vcenter run on   windows server ,  on one of our virtual machines

Previously we dont have any problm with this connection  it suddenly appear just yesterday

Best Regards
j
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LVL 117

Accepted Solution

by:
Andrew Hancock (VMware vExpert / EE MVE) earned 500 total points
ID: 40407833
Okay, check the Windows vCenter Service is started ?

Check the size of the database is not larger than 4GB or 10GB depending on version of vCenter Server and SQL Express.
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Author Closing Comment

by:fahmi74
ID: 40420790
ok Tx hancock , so far i checked the sql server database and its size 4 GB already
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