Issue with Windows Server 2012 Remote Desktop Services Collections
Posted on 2014-10-27
I have a client who has a Windows 2012 Server that runs Great Plains for users as remote desktop apps. This morning a user reported an issue logging in getting a message that they were already logged in. Normally when this happens I can login to the Server and in Server Manager - Remote Desktop Services - Collections I can see the GP collection. There I can see the users logged on and I can log off if they have a connection that is stuck. However, today when I go to that area I get a red box that says.
"Could Not Refresh the list of collections."
"Check the status of the following services on the RD Connection Broker Server: Remote Desktop Connection Broker, Windows Remote Management and Windows Internal Database."
When I check those services they are all up and running.
Any ideas on how to get this working again? Thanks for the help.