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Outlook calendar not syncing between editor and end user

Posted on 2014-10-27
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Last Modified: 2016-06-03
I have multiple users who have full access to their boss' calendar. They will add an event to the boss' calendar and see the event populate on their copy of the calendar, but it won't sync to their boss' copy.
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Question by:otishelp
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5 Comments
 
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Expert Comment

by:0Paulie
ID: 40406837
Are both the boss and user running in cached mode? Try turning off cached mode and see if they both update. If so, you may need to rebuild the outlook profile.
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Author Comment

by:otishelp
ID: 40407043
They are both in CEM. Turning it off causes all events created by the user to disappear off of their calendar. Turning it back on brings the events back, and also creates another calendar for the boss in the user's view. I shall test turning off CEM for the boss and see if it updates.
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Author Comment

by:otishelp
ID: 40407257
Turning off CEM for the boss did not work. As a side note, when the admin has CEM on, there are two copies of the boss' inbox and calendar. When it is off, there is only one.
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Accepted Solution

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0Paulie earned 2000 total points
ID: 40408284
It sounds like Outlook is seeing the meeting in the cache and the meeting on the Exchange server as 2 different objects. This is what I would do in this situation,

Build a new outlook profile. Easiest way is to rename the outlook folder, probably located here:

C:\Users\username\AppData\Local\Microsoft\Outlook

I usually just add .bak to the end.

When you start outlook it will create a new profile - a new outlook folder will be created.

Depending on how many invitees there are I might even turn off CEM and start outlook to delete the meeting in Exchange. Then turn it back on and recreate the meeting.
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