No boot device found/available error message- Hard drive, Windows, or Trojan?
Posted on 2014-10-27
I have a Toshiba Satellite C655 laptop with Win7 home premium that I was asked to scan, and was told it had been a little slow lately and maybe with some popups coming on in IE. As I was looking at the laptop, I was told of her ISP tech coming by a week or so before me on a service call about it being slow and maybe or not doing any good by resetting her Internet to default, and somehow out of the deal she lost her Internet Favorites.
So I turn off a few small startup items in MSConfig, clean out the temp IE files, uninstall a toolbar or two, installed MalwareBytes, updated, rebooted, and turned a scan loose on it. MSSecEssentials came back clean, then I ran MalwareBytes. It came back with a handful of results each on the Search.conduit, Mindspark crapware files and folders, so I let it clean up and rebooted. Scanned again and it came up clean (few cookies), but the machine was still kinda slow with webpages. So then I ran the Malwarebytes Rootkit scanner, let it scan and it came back with three hits on the Trojan.Siredef.(yourletterhere) Rootkit......I let it clean them out and rebooted, gave it an extra minute or two with Task Manager before I hit the Internet, but pages opened up much better and quicker when I did. Folders and other stuff were a little quicker to open, so I let her have it back, helped setup Google Chrome to use GoogleCast, rebooted again, etc., and she was ok. GoogleCast was a little slow or had a drag or something but she said not to worry about it.
The next week she calls me about it slowing to a crawl again with the Internet, slow mail, slow apps and maybe a hard reboot or two. By the time I get back over there the next day and boot it up, the message is "Check cable connection, PXE MOF: exiting Intel PXE ROM, No boot device available." The hard drive is a Toshiba 320gb mk3265gsxn.
I get the same message when I try to boot into Safe Mode (all 3 options) or use the "0" button for the recovery console. It also doesn't show up in the Bios. Reset Bios to defaults, still no help.
I pulled the hard drive to try a data transfer, and connected to an external adapter, but it does not show up in My Computer or Disk Mgmt. Also can hear small clicking noise while it's connected externally. You put your ear near it to hear, but I know this maybe doesn't sound good.
Part of the error message said "Check cable connection" so instead of tearing the laptop apart, I switched hard drives with another Toshiba Sat with Vista, but got the same error when I tried the sick hard drive in the second laptop. I put the Vista drive in the first laptop to see how it could boot, and it went immediately into a
Startup Repair, gave me the "could not repair" message after several minutes, so I rebooted and it threw a BSOD with a 0x0000007b error. Rebooted. I ran the Startup Repair again, same message......
I searched the blue screen error message and found where it was associated with errors with partitions, and also compatibility errors with graphics cards and AHCI/SATA hd bios settings. So I set it to SATA(compatability), rebooted, and it boots into Vista.
So then I shut down, and replace the original hard drive in original laptop, boot up, but still "No boot device available" message, but NOW it shows up in the Bios.
The only install disk I have is Win7 Pro from a Dell Inspiron, but I throw it in anyway, and it takes forever, but finally get into the Recovery Console. There's no operating system listed to choose to repair, and I don't have a system image, but I click to Load Drivers, and the Open window shows:
1) Under Hard Drives (1) a Boot(X:) drive, only 33mb. I can browse it.
2) Under Devices with Removable Storage (2), it shows Removable Disk (C:) w/ no size
and CD Drive (D:) Win7_Pro 4gb
I double click on Disk (C:) and Windows asks "Please insert a disk into Removable Disk (C:). Same if I click in dropdown list, Libraries and System folders are empty.
I cancel that and go back to Recovery Options, and the command prompt says "The device is not ready" if I try to change to the c: drive.
So I try a Startup Repair now.......and it takes forever and does not do any good either, just the same "can't repair" message.
I boot the disk again and go to command prompt in the Recovery Console and try to run sfc and get the message "There is a system repair pending which requires reboot to complete. Restart Windows and run sfc again."
I tried Diskpart and got the message "Diskpart was unable to process the parameters." By now it doesn't show up in the Bios anymore.
I search on the Siredef trojan and find a Panda scanner that can be run from the USB, so I set that up and start the scan and it throws an "ABRT ERR Emask 0x1 device error" and "Buffer I/O error device sdc logical block 00" and went no further.
I setup a USB with Ubuntu Desktop to boot from, tested it on my laptop, and it booted fine and I could see my folders. I tried it on the sick Toshiba and it hung with a dull white screen with a cursor top left after I chose "Install to run from USB" option in the install window.Will try to setup a Ultimate Boot CD to try and run a hard disk test........in the meantime....
Is there any hope for this drive? Thanks,