Raid Controller Failure
Posted on 2014-10-27
We have a raid 5 using a highpoint rockeraid 1820a controller card. Several days ago it started to broadcast a message out that the array is failing and when we started to notify a failure we immediately backing up as much data as we can and the raid finally failed on us that we won't be able to swap a replacement drive in to have the raid rebuild. Our server vendor was kind enough to send a technician out to our facility to troubleshoot further where exactly the failure point is. As he dug down further, the technician claimed the raid controller card was the primary failing point. long story short, he recommended to purchase a same or similar raid controller to get the raid rebuilt. So he brought in a similar card to start the rebuild process and the rebuild process took over three days to complete and today we noticed the drive has been rebuild but no data in the drive. At this point, we are very concern about the data within the drives if it's retrievable or not. We want to know your expert opinions if the technician had done his job or would there be a better option if he replace the exact same model of the controller would that make a diff?
To all of the experts in raid and data recovery out there, please let us know your expert opinions and recommendations on this issue. We are truly appreciate and looking forward to your expert opinions...