Solved

Outlook 2007 Can't expand Folders

Posted on 2014-10-27
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Last Modified: 2014-11-03
I am trying to open another users exchange 2007 mailbox in Outlook 2007.  I have added it as an additional mailbox to open in Outlook.  When trying to open the their folder (clicking the + sign) I get a message "Can't expand folders".  I am the admin and have set myself to have full access permission the their mailbox, closed Outlook, Re-booted.  No luck.  I try giving myself full permission to another users mailbox and it popped right up with not problems.  I have deleted my local ost file and let Outlook re-build it, still no luck.  Any suggestion of what to try next?

Thanks
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Question by:JeffMCC
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11 Comments
 
LVL 16

Expert Comment

by:choward16980
ID: 40407048
You have to set sub folders security in addition, one-at-a-time also.  Or, your exchange admin could give you READ permission on the organization level.
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Author Comment

by:JeffMCC
ID: 40407092
I am the admin and have given myself "FullAccess" to the user mailbox.  I have made the same change to other user's mailboxes, and they all work fine.  There has to be something specific to this user, I just can't figure out what.
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LVL 16

Expert Comment

by:choward16980
ID: 40407095
Can you log in as the user in their profile and right click each of their sub folders and make sure you haven't been explicitly denied?  Also, I think it's schema admin or Enterprise admin that is explicitly denied from this.  So you may have "too much" access.
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Author Comment

by:JeffMCC
ID: 40407111
Can't log in as user at this point. (Business reasons not technical).  If it is a problem with Schema or Enterprise admin, shouldn't be causes this same problem for other users?
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LVL 16

Expert Comment

by:choward16980
ID: 40407200
Yes.  You wouldn't be able to read anyone else's email if so.

But, I believe there is a way for the end user to override everything, even AD READ permission, if they explicitly deny you at the folder level.  Without being able to log in or recreate the users outlook profile, I'm not sure how to do so.
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Author Comment

by:JeffMCC
ID: 40408911
I'm 98% sure this user would have no clue how to block admin access or even have an idea that it's possible to make them research it.  Is there anyway to override without the user password or resetting it?
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Author Comment

by:JeffMCC
ID: 40409289
Not sure if this helps, but in the Exchange Management Console,  The mailbox I'm trying to open show me as the last one to log in.
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Accepted Solution

by:
JeffMCC earned 0 total points
ID: 40410980
Got it fixed.  There was  "Deny", "FullAccess" for "Domain Admins".  I have know idea how it got there.  In Exchange Power Shell, I used:  "Get-MailboxPermission mailbox |fl" to list all the permissions.  
Then used: Get-user -Identity "mailbox" | Remove_MailboxPermission -User "DOMAINANAME\Domain Admins" -Deny -InheritanceType 'All' -AccessRights 'FullAccess'.

The link below pointed me in the right direction:

http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/Q_27453413.html
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LVL 16

Expert Comment

by:choward16980
ID: 40411571
Sorry, that's what I meant by too much access initally.  By default, I knew one of the admin accounts is explicitly denied (in this case domain admin).  Glad you got it worked out!
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Author Comment

by:JeffMCC
ID: 40411641
Thanks for your help.
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Author Closing Comment

by:JeffMCC
ID: 40419057
Never got the final solution from an Expert.
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