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Intermittent ODBC Connection Problems with UPS Worldship

Good Afternoon,
I have been troubleshooting Intermittent ODBC connection issues with my UPS Worldship station to no avail.

Some background on the environment:
We use Microsoft Dynamics AX as our ERP system. This system uses a SQL Server 2012 backend.
I am connecting to the SQL Server via an ODBC connection with a 32-bit Windows 7 Pro workstation. The workstation is running UPS Worldship 2013 and the latest ODBC driver from Microsoft.

The problem:
The problem is tricky because it is intermittent. The UPS station sends tracking data to the SQL DB via an ODBC connection. Most of the time (roughly 90/100), the tracking information is written to a table in the DB without issue.
It is the 10 missing records each day that have me concerned.

The Logs:
UPS Worldship keeps track of errors in a log file. Unfortunately, the UPS error messages I see when a connection fails are generic. The UPS Help Desk doesn't know what they mean and Googling them gets me nowhere.
Error from Worldship: "transferinformationfile.cpp, 108 ODBC failed to get table information!!"

Last Friday I ran an ODBC trace while the warehouse shipped packages (yes it took 5-10 minutes per package!). There were three problem shipments during this time. The ODBC log errors that seem to correlate with the UPS logs read as follows (this is a single example; they're all the same):
WorldShipTD     974-a68 ENTER SQLTablesW
                HSTMT               0x0DD37388
                WCHAR *             0x00000000 <null pointer>
                SWORD                       -3
                WCHAR *             0x00000000 <null pointer>
                SWORD                       -3
                WCHAR *             0x00000000 <null pointer>
                SWORD                       -3
                WCHAR *             0x0DD377C0 [       5] "TABLE"
                SWORD                        5

WorldShipTD     974-a68 EXIT  SQLTablesW  with return code -1 (SQL_ERROR)
                HSTMT               0x0DD37388
                WCHAR *             0x00000000 <null pointer>
                SWORD                       -3
                WCHAR *             0x00000000 <null pointer>
                SWORD                       -3
                WCHAR *             0x00000000 <null pointer>
                SWORD                       -3
                WCHAR *             0x0DD377C0 [       5] "TABLE"
                SWORD                        5

                DIAG [S1T00] [Microsoft][ODBC SQL Server Driver]Query timeout expired (0)

WorldShipTD     974-a68 ENTER SQLErrorW
                HENV                0x0DCF58B8
                HDBC                0x0DCFBB90
                HSTMT               0x0DD37388
                WCHAR *             0x0021D6FC
                SDWORD *            0x0021D768
                WCHAR *             0x0021D2FC
                SWORD                      511
                SWORD *             0x0021D76C
WorldShipTD     974-a68 EXIT  SQLErrorW  with return code 0 (SQL_SUCCESS)
                HENV                0x0DCF58B8
                HDBC                0x0DCFBB90
                HSTMT               0x0DD37388
                WCHAR *             0x0021D6FC [       5] "S1T00"
                SDWORD *            0x0021D768 (0)
                WCHAR *             0x0021D2FC [      56] "[Microsoft][ODBC SQL Server Driver]Query timeout expired"
                SWORD                      511
                SWORD *             0x0021D76C (56)

WorldShipTD     974-a68 ENTER SQLErrorW
                HENV                0x0DCF58B8
                HDBC                0x0DCFBB90
                HSTMT               0x0DD37388
                WCHAR *             0x0021D6FC
                SDWORD *            0x0021D768
                WCHAR *             0x0021D2FC
                SWORD                      511
                SWORD *             0x0021D76C

WorldShipTD     974-a68 EXIT  SQLErrorW  with return code 100 (SQL_NO_DATA_FOUND)
                HENV                0x0DCF58B8
                HDBC                0x0DCFBB90
                HSTMT               0x0DD37388
                WCHAR *             0x0021D6FC
                SDWORD *            0x0021D768
                WCHAR *             0x0021D2FC
                SWORD                      511
                SWORD *             0x0021D76C



Things I've tried:
(none of this worked)
-Pointed the ODBC driver to the IP address of the DB server instead of the hostname.
-Disabled all client security software.
-Updated the NIC drivers.
-Updated the ODBC driver.
-Tried another workstation (exact config).
-Disabled the TCP chimney.
I also ran wireshark traces on the UPS machine and SQL server. I didn't see any connection failures and the handshakes all looked good.


Any help will be greatly appreciated!
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Koen Van Wielink
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ASKER

Is there a way to run a SQL trace on the server without crippling the system?
Sure. Running traces shouldn't have a huge impact as far as I know. But you might want to be selective in what activity you log. That's a bit beyond my expertise though. Do you have a DBA to help you out?
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ASKER

I have a SQL Server Profiler trace running filtered by the Worldship user. It doesn't seem to be causing any performance issues. I will post back if I get anything interesting.

Does anyone know anything about the logs I've already posted?
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ASKER

We got a live one!

I finally got an error in the Worldship machine log while the SQL Profiler trace was running.

All of the successful transactions have three "RPC:Completed" events, then it runs the insert statement.
Successful transactions look like this before the insert statement:
Audit Login
RPC:Completed - exec sp_tables NULL,NULL,NULL,N'''TABLE'''
RPC:Completed - exec DynamicsAXR2PROD..sp_columns N'SHIPCARRIERSTAGING',N'dbo',N'DynamicsAXR2PROD',NULL
RPC:Completed - exec sp_tables NULL,NULL,NULL,N'''VIEW'''
Audit Logout

Failed transactions look like this and then no Insert statement takes place:
Audit Login
RPC:Completed - exec sp_tables NULL,NULL,NULL,N'''TABLE'''
Audit Logout

Thoughts??
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ASKER

I'm working with our AX var but they don't seem to know anything either, unfortunately.