Can gmail or Office 365 do email routing?

Posted on 2014-10-27
Last Modified: 2014-10-29
Our client has project managers (PM) with sub-workers (SW). Some PMs need to see emails sent by or received to SWs.

Can the subject services be configured to do that?

If not, is there another cloud type email service that can?
Question by:NVIT
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Accepted Solution

Alan Hardisty earned 500 total points
ID: 40407946
Office 365 can allow PM's to see SW's mailboxes, or it can be configured to bcc the PM on inbound / outbound emails so that anything send or received doesn't have a chance to get deleted before it is seen.

You would setup the latter using Transport Rules.

Don't know about Google Mail as I've never used it.

LVL 24

Author Closing Comment

ID: 40409815
Thanks, Alan! Much appreciated.

LVL 24

Author Comment

ID: 40411705

Would you have specifics on how to do that, e.g. links to user manuals?

The reason is our deciding factor hinges on this option. Maybe I could do a pilot subscription of several users to test this feature?

Does it work for certain versions only, e.g. Office 365 Business Essentials, Office 365 Business, and or Office 365 Business Premium?
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 40411948
Here is a link to the options available in the Transport Rules:

The basic account will allow you to create Transport Rules (I just tested this) and therefore - all plans work happily.

Is that helpful?

Can probably find some more how-to links if you need them, but the Transport Rules are relatively simple - it's just a case of pick the options and fill in the specifics e.g., sender / recipients etc.

LVL 24

Author Comment

ID: 40411993
Thanks again, Alan. I can use that.
Have a great day.
LVL 76

Expert Comment

by:Alan Hardisty
ID: 40412010
You're welcome.  If you get stuck anywhere - just let me know.


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