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Corrupt AD user account..I Think

Posted on 2014-10-27
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Last Modified: 2014-11-02
I just migrated to a new 2012R2 Essentials DC from an old 2012R2 Essentials DC that was having issues.  I am also running Exchange 2013 (Both exchange and DC are virtual on 2012 Hyper-V).  I have one account that for some reason tries to log in with the folder redirection that was set with the old DC in group policy.  For some reason it wont pick up the new one.

Can I just delete the user account from essentials dashboard and recreate it?

If it delete and recreate can I reattach it to the same exchange mailbox?

I can provide whatever other information you require.

Steve
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Question by:wrfdchief
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4 Comments
 
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Expert Comment

by:Spike99
ID: 40407398
Did you also migrate the profiles? If so, that might be a setting saved in the profile.  In that case, I would just clear the user's profile.  Be sure to clear both the local profile on the server or PC they're logging on to as well as any roaming profile folder.  Naturally, if documents, signature files, favorites, etc. are stored in either the local or roaming profile, I would make a backup copy of the folder(s) before clearing it out.

If that doesn't fix it, then deleting & recreating the AD account might be the way to go.  I would export the entire mailbox to a PST first, just to be on the safe side.  Then, after deleting the AD account, you should be able to re-attach the mailbox, which should show up on the Exchange server as a "disconnected" mailbox.
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Author Comment

by:wrfdchief
ID: 40407617
Ok, I tried deleting the account from the dashboard but it gets an error and advises it can't delete the account.  Looked in the event logs and didn't see anything but not sure exactly where to look.  Can I delete from ADUC and keep the mailbox?

Steve
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LVL 17

Accepted Solution

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Spike99 earned 500 total points
ID: 40408324
I am not familiar with the dashboard, I usually just use ADUC to manage user accounts.
But, I would think you could use ADUC to remove the account & keep the mailbox.
To be on the safe side, however, I would export the mailbox to PST before doing that.
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Author Closing Comment

by:wrfdchief
ID: 40418728
Just as an update, I was finally able to delete the account.  I had activesync set up for both my Android phone and ipad and for some reason those settings wouldn't allow me to delete.  I had to go into the EAC on Exchange and delete thos connections and then was able to delete the account and redo it.  I did win up exporting the exchange account to a .pst and recreating it as well as the user account.
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