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Charles PerryFlag for United States of America

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Excel 2010 Ribbon Issue

I have a user that when she opens Excel spreadsheets, she can make changes to data in the document just fine, but when she tries to use the ribbon she can't do anything at all, she can't click on anything.

This doesn't happen on every spreadsheet either, it's random.
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mrwad99
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None of these worked, she is still having the issue.
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All of the ribbon elements are disabled, she can't click on anything.
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Thanks chasper68; would you mind letting us know what the final resolution was?
Because of other issues that this computer is having, mostly performance related, the computer will be reimaged.