Excel 2010 Ribbon Issue

I have a user that when she opens Excel spreadsheets, she can make changes to data in the document just fine, but when she tries to use the ribbon she can't do anything at all, she can't click on anything.

This doesn't happen on every spreadsheet either, it's random.
chasper68Asked:
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mrwad99Commented:
I've seen this; is the spreadsheet in protected view because it "originated from an internet location"?  In Windows Explorer, right click the file and check its properties.  If there is an unblock button, click it, then re-open the file.

HTH
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mrwad99Commented:
Ah, I also forgotten to mention.  If that doesn't work, I found two more options that can cause this:

Firstly, Options->Advanced->Display options for this workbook->Click "All" under "For objects, show"

Secondly, ensure that track changes isn't enabled (Review tab, (if not greyed out too!))->Track Changes->Disable.  This is a particularly nasty one :)
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helpfinderIT ConsultantCommented:
maybe worksheet is locked. Try to go to Review>Unprotect sheet
if there is such an option user may have to enter password (if person who protected sheet set some) or sheet just unprotects itself (if person who protected sheet used blank password)
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chasper68Author Commented:
None of these worked, she is still having the issue.
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mrwad99Commented:
Are all the ribbon elements disabled?  (That is, Home, Insert, Page Layout, Formulas, Data, Review and View?)  If not, which ones can she still click on?
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chasper68Author Commented:
All of the ribbon elements are disabled, she can't click on anything.
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mrwad99Commented:
OK.  Start Excel without opening a document (start->Run->type Excel), or just start from an Excel application shortcut (not a sheet shortcut).  Then, you should find all the ribbon elements are active.

1) Is this the case?

Then, File->Open a sheet that when opened via double click results in the Ribbon being disabled.  

2) Does the Ribbon now become disabled?
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chasper68Author Commented:
a
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mrwad99Commented:
Thanks chasper68; would you mind letting us know what the final resolution was?
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chasper68Author Commented:
Because of other issues that this computer is having, mostly performance related, the computer will be reimaged.
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