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iTunes will not play the next Matched song

Posted on 2014-10-28
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Last Modified: 2014-10-29
I have songs on the iTunes cloud and they are matched.  WHen I go to play the album it tries and fails to find the first song, and asks me to Locate it.  If I cancel locating it goes ahead and plays the song from icloud.

This repeats for the next song - it doesn't play automatically, I click it, am asked to find it etc......

All the songs show with the little exclamation mark
iCloud status column is "Matched"
LIttle cloud icon is the one with the cloud and the arrow pointing out of the bottom
Get Info shows that the file has a filepath - where it was before I uploaded it to the cloud
After I have failed to locate it Get info shows the location as iCloud

How do I get it to ignore the filepath for the songs on iCloud?

Many thanks indeed
Quentin
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Question by:quentinp
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Expert Comment

by:Brian Matis
ID: 40409066
Sounds like you removed the local versions of the songs, right? Did you remove the songs directly from the file system or from within iTunes?
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by:quentinp
ID: 40409676
Hmmm - from the local file system, I expect....
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Brian Matis earned 500 total points
ID: 40411612
Ok, yeah, if you deleted it from the file system and not from within iTunes, that'll confuse iTunes (since its database doesn't know the track has been removed). Try right-clicking on one of these tracks and choosing the delete option. Make sure not to check the option to delete or hide from iCloud.

Confirmation dialog for deleting track from iTunes
This ought to let iTunes realize that the file is gone from the local system but will still let you play or download it from iCloud when you want.

After trying it out with one track to make sure it doesn't mess things up for you and that you can still get to the iCloud stored version, you should then be able to do a mass deletion by selecting the tracks that are giving you this problem.
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Expert Comment

by:Brian Matis
ID: 40411618
(Please note, I'm not actually using iTunes match, I've just tested it out with tracks that I've purchased from the iTunes music store, so there may be some variation between what you and I experience.)
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Author Closing Comment

by:quentinp
ID: 40411725
That's great, it works, thanks.
Q
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Expert Comment

by:Brian Matis
ID: 40411727
Fantastic! Glad it worked for you! :-)
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