iPhone 4S Bluetooth 4.0 Issue

I recently received a "Tile" key finder (after waiting almost a year), and during activation I get the message that the iPhone 4S that we have does not support Bluetooth 4.0.  In researching the issue, I find that the iPhone 4S is supposed to have Bluetooth 4.0.  What's going on here?
Rodger ReedyProgram ManagerAsked:
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Alan HardistyCo-OwnerCommented:
What version of iOS do you have on the 4S as the minimum spec is iOS7 according to the Tile site?
Rodger ReedyProgram ManagerAuthor Commented:
The IOS is 7.1.2.
Alan HardistyCo-OwnerCommented:
Okay - should work then!  The 4S does have Bluetooth 4.0 built in and was the 1st iPhone to implement it.

Not sure anyone other than the Tile Support people can guide you on this one.  Have you submitted a support request on their website?
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Rodger ReedyProgram ManagerAuthor Commented:
Thanks for the help.   I guess the Tile tech support is the next step.
Alan HardistyCo-OwnerCommented:
Sorry I can't suggest anything else.  Don't assign points (if you were going to) - not really helped you.

It is a very well know issue that some 4S will have problems with WiFi and Bluetooth.

Should check with your Apple Store!
Rodger ReedyProgram ManagerAuthor Commented:
Bluetooth works OK with a phone-hearing aid connection.  Waiting for a response from Tile tech support.
Alan HardistyCo-OwnerCommented:
Didn't see anything on their website, so would be interested to find out what might be wrong.
Rodger ReedyProgram ManagerAuthor Commented:
I sent a support request; will also try to connect to live chat.  Will post what I find out.
Alan HardistyCo-OwnerCommented:
Good luck. Hope you get a satisfactory outcome.
Rodger ReedyProgram ManagerAuthor Commented:
The final conclusion is that the iPhone, while sold as a 4S, is actually a 4, and does not support Bluetooth 4.0.  Must upgrade the phone and/or await the Android version of the Tile app.

Case closed.

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Alan HardistyCo-OwnerCommented:
Ah!  That's not quite the answer you were hoping for :(

Oh well - at least it solves the mystery.
Rodger ReedyProgram ManagerAuthor Commented:
I used my own comment because there was no solution to the problem.  I don't wish to award points.
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