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iPhone 4S Bluetooth 4.0 Issue

Posted on 2014-10-28
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Last Modified: 2014-11-07
I recently received a "Tile" key finder (after waiting almost a year), and during activation I get the message that the iPhone 4S that we have does not support Bluetooth 4.0.  In researching the issue, I find that the iPhone 4S is supposed to have Bluetooth 4.0.  What's going on here?
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Question by:Rodger Reedy
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by:Alan Hardisty
ID: 40409824
What version of iOS do you have on the 4S as the minimum spec is iOS7 according to the Tile site?
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Author Comment

by:Rodger Reedy
ID: 40410287
The IOS is 7.1.2.
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Expert Comment

by:Alan Hardisty
ID: 40410412
Okay - should work then!  The 4S does have Bluetooth 4.0 built in and was the 1st iPhone to implement it.

Not sure anyone other than the Tile Support people can guide you on this one.  Have you submitted a support request on their website?
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Author Comment

by:Rodger Reedy
ID: 40410598
Thanks for the help.   I guess the Tile tech support is the next step.
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by:Alan Hardisty
ID: 40410616
Sorry I can't suggest anything else.  Don't assign points (if you were going to) - not really helped you.

Alan
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by:hecgomrec
ID: 40411657
It is a very well know issue that some 4S will have problems with WiFi and Bluetooth.

Should check with your Apple Store!
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Author Comment

by:Rodger Reedy
ID: 40411827
Bluetooth works OK with a phone-hearing aid connection.  Waiting for a response from Tile tech support.
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Expert Comment

by:Alan Hardisty
ID: 40411968
Didn't see anything on their website, so would be interested to find out what might be wrong.
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Author Comment

by:Rodger Reedy
ID: 40412239
I sent a support request; will also try to connect to live chat.  Will post what I find out.
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Expert Comment

by:Alan Hardisty
ID: 40412717
Good luck. Hope you get a satisfactory outcome.
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Accepted Solution

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Rodger Reedy earned 0 total points
ID: 40418723
The final conclusion is that the iPhone, while sold as a 4S, is actually a 4, and does not support Bluetooth 4.0.  Must upgrade the phone and/or await the Android version of the Tile app.

Case closed.
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Expert Comment

by:Alan Hardisty
ID: 40418900
Ah!  That's not quite the answer you were hoping for :(

Oh well - at least it solves the mystery.
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Author Closing Comment

by:Rodger Reedy
ID: 40428015
I used my own comment because there was no solution to the problem.  I don't wish to award points.
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